Full Time Retail Store Manager

4 weeks ago

Mississauga ON, Canada ESSILORLUXOTTICA GROUP Full time

Store # : 000964 LensCrafters
Position: Full-Time
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Provide training and coaching to the team leveraging Company provided programs
Analyzes reporting to create and implement action plans to improve store KPIs, including:
NPS - Net Promoter Score; % Sales to Plan; Training Saturation; Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
High School graduate or equivalent
~4+ years management/supervisory experience
~ Team building and management skills
~ Sales skills
~ Familiarity with cash register, computers and calculators
~ Ability to manage time under aggressive deadlines

State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

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