Director of Risk Management, Assets, and Facilities
2 weeks ago
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.
The Director, Governance, Compliance and Performance Management oversees the management and governance of the BGIS Contract that includes Audit, Quality and Performance. To this effect, is responsible for the ongoing management of the overall contract, including performance, change of scope and approval activities; will serve as primary interface and point-of-contact between the client and BGIS to provide relevant client feedback and to support changes, governance and resolve service problems. This role will coordinate key SMEs in all functional areas, provide guidance on practices, processes and management of potential risks.
On Account Operational roles,
Facility Management Office roles,
Project Management roles to lead and execute projects
Safety Ownership and Regulatory Compliance
Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
Manages all aspects of performance
Contract Management
Be responsible for the ongoing management of the Agreement and deliverables included
Act as a specific point of contact for records management
Governance Meetings
Prepare for Monthly Departmental Governance Meetings - includes attend/chair all Governance related meetings as applicable, circulate minutes and follow dispute resolution matrix when necessary and other items of key considerations regarding performance
Items at risk
Service delivery and performance (including audits)
Manage Client/BGIS records in accordance with the Client policy
Client Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and Attestation
Performance/ Service Level
~ o Service Failure Indicators, Performance Indicator, Initiative Indicator and results
o Performance of the Services and trends
o Requests as documented within the Change Management process
Client Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support and Attestation.
Co-ordinate and facilitate between on account resources and BGIS, Client, 3rd party auditors, ensuring flow of information and responsiveness of BGIS to auditor requests
Minimum 10 years Real Estate / Property Management experience either in Operations or Procurement
Good negotiation skills are an asset
Management experience in either Audit, Quality or Finance/Accounting discipline with extensive experience working with contracts and legal terms
Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.
En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.
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