Support Credit Manager H/F

4 weeks ago

Burlington ON, Canada Caterpillar Financial Services Corporation Full time

Finance Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Manages credit verification and processing for commercial loan applications to minimize risks, in accordance with established policies, procedures and guidelines.
Manages credit investigation activities, including credit analysis, evaluation and the rating of customers.
• Leads in financial analysis and risk assessment on accounts; supports the underwriting team on the structure
Oversees existing workflow, finds opportunities to reduce cost and risks, and implements process
improvements while adhering to related policies and procedures.
• Monitors negative credit trends and adverse signs in existing account quality; Demonstrates expertise in quality assurance tools, techniques, and standards.
• Employs techniques for motivating employees to meet or exceed accuracy goals.
Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.
Understanding of effective communication concepts, tools and techniques; Avoids technical jargon when inappropriate.
• Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
Communicates with clients on quality of service measurements.
• Ensures teams maintain focus on value-added services.
• Conducts and acts on reviews of open service requests.
• Identifies and resolves gaps in customer expectations versus actual service levels.
• Negotiates the terms of deliverables, service level agreements, and expectations.
• Credit Analysis and Verification: Knowledge of credit analysis and verification; ability to utilize tools and techniques to determine the credit-worthiness of an applicant.
Compares and contrasts different benchmarks and measures for assessing credit risks.
• Trains others on alternative approaches and methodologies for credit analysis.
• Conducts credit analysis for individuals and business entities.
• Contributes to the establishment of best practices in credit analysis and verification.
• Advises others on the use of technology in strategic credit analysis policy management.
• Analyzes how credit decisions impact the customer.
Fraud Detection and Prevention: ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraud.
Utilizes recommended methodology to conduct fraud investigations.
• Selects appropriate fraud detection tools and techniques.
• Implements common fraud prevention tools and techniques.
• Participates as a member of a fraud investigation team.
ability to perform loan origination activities while adhering to established policies and procedures.
Oversees credit review processes to ensure the accuracy of risk rating and repayment capacity.
• Monitors all loan service related local laws and regulations; frequently updates internal policies.
• Consults on loan origination accelerator solutions.
• Financial Analysis: Knowledge of tools and approaches of financial analysis; ability to read, interpret and draw accurate conclusions from financial and numerical material.
Applies principles used to evaluate the economics of investment decisions.
• Utilizes basic qualitative and quantitative tools and techniques with proficiency.
• Works with a specific financial analysis tool set.
• Implements valid financial analysis aligned with key criteria.
At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.
Join our Talent Community .


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