Associate Delivery Consultant

3 weeks ago

Markham ON, Canada IBM Full time

Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you'll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.

Your Role and Responsibilities
As a Delivery Consultant, you will learn and experience how we apply technical expertise to ensure world-class delivery using consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, you will be client-focused, courageous, pragmatic, and technical to optimize and trailblaze new solutions that address real business challenges.
To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited to…
  • Developing Solutions to Reach True Business Value: Understanding clients' main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration and product support with a sense of urgency.
  • Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
  • Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.
  • Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.
# Good solution design, implementation, testing and support skills
- Familiar with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
- Familiar with Agile delivery practices and tools
- Able to work independently as an SME, or under the guidance of Architect/Lead or IBM SME if assigned
- Perform Install and Config, Environment setup, apply ifixes and patches
- Engage Product Support/Engineering for raising and resolving product issues
- Optional: Experience with Upgrades and Migrations, Solution Assessments, Health Checks, Onboarding, Performance Testing and Tuning, Capacity Planning, Training etc

# Strong Technology Expertise
- Programming: Java, XML, XSLT, XPath, JSON, JavaScript, Python
- Operating Systems: Linux/RHEL, Unix, Windows & Scripting. Optional: z/OS
- Databases: DB2, SQL Server, Oracle
- Familiarity with Cloud deployments: AWS/Azure/GCP/OCI/IBM Cloud + Containerization (Docker/Kubernetes). Optional: Red Hat OpenShift Container Platform
- Familiarity with: DevOps and CI/CD
- Optional: Artificial Intelligence (AI), Machine Learning (ML), Microservices, Design Thinking
- Optional: Open source frameworks/technologies: Cassandra, Kafka, MongoDB, Node.js, Spring Boot etc

# General Consulting skills
- Excellent analytical, problem solving, articulation, client-handling skills
- Good communication skills - being proactive about weekly status, update on issues or defects or any communication or documentation that is required
- Prepare and provide client presentations including demos as per project requirement
- Possess innovative mindset. Keen to explore, learn new things and share/apply them to solve problems
- Works well with team. Share knowledge with the team and mentor juniors

Required Technical and Professional Expertise
  • 2 to 4 years of strong, hands-on solution implementation experience with:
  • IBM Sterling B2B Integrator (B2BI),
  • IBM Sterling File Gateway (SFG),
  • IBM Sterling Secure Proxy (SSP),
  • IBM Sterling External Authentication Server (SEAS),
  • IBM Sterling Control Center (ICC),
  • IBM Sterling Partner Engagement Manager (PEM)

Preferred Technical and Professional Expertise
  • IBM Sterling Connect:Direct (CD),
  • IBM Sterling Global Mailbox (GM),
  • IBM Sterling Control Center Director (CCD),
  • IBM Transformation Extender/Advanced (ITX)
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