Relationship Manager Associate
4 weeks ago
150 King Street W, Suite 1902, Toronto, Canada
We are currently seeking a Relationship Manager Associate in our Toronto, Ontario office. This position will be client facing and will provide support in the areas of corporate foreign exchange and payment solutions to our corporate clients. This person will be responsible for customer retention and applying sales skills to develop and grow our client base, in a profitable manner. This role will primarily operate within a defined team structure towards servicing our clients. This is a full-time hybrid role.
Job Duties and Responsibilities:
• Establish and manage relationships with existing accounts, including large corporations
• Work with senior FX account managers to grow and implement new accounts
• Respond to payment inquiries
• Build strong relationships with internal departments
• Provide administrative and operational support for all account inquiries
• Manage client credit with operation and treasury departments
• Manage client renewals with compliance department
• Ensure adherence to compliance department’s corporate policies and procedures
Job Qualifications:
• Self starter with excellent oral and written communication
• Strong customer service skills with a focus on building customer loyalty and retention
• Team oriented, with a demonstrated ability to build and maintain strategic working relationships
• Ability to build rapport with multiple stakeholders within an organization
• Ability to work effectively in a fast-paced team environment
• Comfort with technology and experience with MS Office
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