Business Support Manager

3 weeks ago


Halifax NS, Canada Eastlink Full time

Hybrid, at least 3 days per week in office
As one of Canada’s Best Managed Companies for 17 consecutive years, Eastlink provides businesses with telecommunications services they need to serve their customers and employees. These services include dedicated Internet, other layer 2 and 3 data services, high-capacity low latency DWDM, Managed Wi-Fi, IP voice services and integration with Microsoft Teams, 5G mobile services, and business security. We connect our customers to their data centres, application providers and key locations across our international fibre optic transport network.
The Business Support Coordinator will be the Next Generation Telephony subject matter expert for the Business Sales & Operations team. You will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products.
The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment.
Provide subject matter expert technical support to the Sales Team, prior, during and after customer sale including:
Verify existing programming and local service requirements prior to switch over.
Coordinate with Sales and Repair to resolve escalated customer service issues.
Communicate with both the client and sales team to propose service enhancements for service.
Aid in the training and knowledge share of both internal and external clients on new or updated products.
Post-secondary education focused in business or technical related field or equivalent experience.
Proven track record of providing superior customer service.
Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset.
Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred.
Ability to multi-task, prioritize workload based on various service level agreements.
Valid driver’s license coupled with a satisfactory driver’s abstract.
Frequent local and regional travel is required for this position.
We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.



  • Halifax, NS, Canada Business Schools Association of Canada (BSAC) Full time

    Instructor in Quantitative Studies and Learning Support - Dalhousie Unviersity, Faculty of Management Position: Instructor in Quantitative Studies and Learning Support (3-year term) Unit: Faculty of Management Preferred Start Date: 2024, July 1st The Faculty of Management at Dalhousie University invites applications for a three-year limited-term...


  • Halifax, Nova Scotia, Canada Eastlink Full time

    Designated office:6080 Young Street,Halifax, NSThis position is:Hybrid, at least 3 days per week in officeAs one of Canada's Best Managed Companies for 17 consecutive years, Eastlink provides businesses with telecommunications services they need to serve their customers and employees. These services include dedicated Internet, other layer 2 and 3 data...


  • Halifax, NS, Canada Thales Group Full time

    Apply remote type Hybrid locations Halifax time type Full time posted on Posted 2 Days Ago job requisition id R0251305 Location: Halifax, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation,...


  • Halifax, NS, Canada Sun Life Financial Full time

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world. The Advisor Business Consultant (ABC)...

  • Business Analyst

    4 weeks ago


    Halifax, NS, Canada NexGedia Enterprise Full time

    Role: Business Analyst Start date: As soon as possible. End date: April 1 2025 Location of Work (Address or City, Province): Halifax Remote Work be considered? Hybrid work - some on-site required Responsibilities Elicit and document requirements using document analysis, requirement workshops, business process descriptions, use cases, scenarios,...

  • Business Manager

    4 weeks ago


    Halifax, Canada The Salvation Army Halifax Centre of Hope Full time

    **HALIFAX CENTRE OF HOPE** **Maritime Division** **JOB TITLE**: Business Manager **PURPOSE STATEMENT** The Business Manager supports the Mission statement of The Salvation Army. He/She will be actively engaged in all the business aspects related to the overall ministry for the Halifax Centre of Hope; **SUPERVISION**:Executive Director or...


  • Halifax, NS, Canada TalentWorld Full time

    You need to find the best job to showcase your unique talents, and we’re here to help.  If so, TalentWorld is on the hunt for a savvy Aviation Screening Operations Manager in Halifax, NS, to be a key contributor in a fast paced and ever-changing environment. As a Service Delivery Manager, you'll be at the forefront of our operational efficiency,...


  • Halifax, NS, Canada Stonewood Group Inc. Full time

    Aerospace Sector – VP Defence & Aftermarket Business Unit, Ottawa Client is recognized worldwide for its innovative solutions for improving the effectiveness of operating and maintaining critical equipment. For over 35 years our solutions have been used in Defense, Aerospace, Energy and Marine applications to optimize the availability, readiness,...

  • Manager, Solutions

    6 days ago


    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Education & Early Childhood Development **Location**:HALIFAX **Type of Employment**:Term **Union Status**:Exclusion - Non Union - NSPG **Closing Date**:2/3/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Department of Education and Early Childhood Development is leading the transformation of the early years...

  • Management Accountant

    4 weeks ago


    Halifax, NS, Canada Sewell Moorhouse Recruitment Full time

    If you're looking for a role that offers you the opportunity to work alongside knowledgeable and supportive finance leaders, within a business that is a leader within their sector, are extremely well-known across West Yorkshire and have a great reputation in the market. Then this could be the role for you! As the Management Accountant, you will work...


  • Halifax, NS, Canada BDO Canada LLP Full time

    Senior Manager, Domestic Tax page is loaded Senior Manager, Domestic Tax Apply remote type Hybrid locations Halifax - Lacewood Dr St. John's - Kenmount Rd Moncton time type Full time posted on Posted 30+ Days Ago job requisition id JR191 Putting people first, every day   BDO is a firm built on a foundation of positive relationships with our people...

  • Management Accountant

    4 weeks ago


    Halifax, NS, Canada Sewell Moorhouse Recruitment Full time

    If you're looking for a role that offers you the opportunity to work alongside knowledgeable and supportive finance leaders, within a business that is a leader within their sector, are extremely well-known across West Yorkshire and have a great reputation in the market. As the Management Accountant, you will work closely with the Finance Manager - who also...


  • Halifax, NS, Canada Scotiabank Full time

    Leads and oversees a portion of the GTA Private Banking business ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. Support the design and development of short and medium-term initiatives to successfully position Scotiabank within the market to achieve...


  • Halifax, NS, Canada Butterfield Group Full time

    The Operational Risk Manager is responsible for supporting the successful execution of Butterfield’s Operational Risk Management programmes. About the Team Operational Risk works across the Group using risk assessments to identify and measure the risks the Bank incurs in the delivery of its products and services and the effectiveness of the controls we...


  • Halifax, NS, Canada EightSix Network Inc Full time

    The Operational Risk Manager is responsible for supporting the successful execution of Butterfield’s Operational Risk Management programmes. About the Team Operational Risk works across the Group using risk assessments to identify and measure the risks the Bank incurs in the delivery of its products and services and the effectiveness of the controls we...


  • Halifax, NS, Canada Mariner Innovations Inc. Full time

    Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard...


  • Halifax, Canada Savormetrics Inc. Full time

    **Business Development Manager** Savormetrics Inc. **DO YOU PASS THE PRE-SCREEN QUESTIONS?** - Does working on disruptive, innovative solutions get you **excited** to come into work in the mornings? - Does building solutions that impact a bigger global cause make you **care** about your role? - Does working on a high-powered multi-disciplinary team get...

  • Aerospace Sector

    4 weeks ago


    Halifax, NS, Canada Stonewood Group Inc. Full time

    Aerospace Sector – VP Defence & Aftermarket Business Unit, Ottawa THIS SEARCH WAS SUCCESSFULLY COMPLETED. Our Client Client is recognized worldwide for its innovative solutions for improving the effectiveness of operating and maintaining critical equipment. For over 35 years our solutions have been used in Defense, Aerospace, Energy and Marine...


  • Halifax, NS, Canada Insurance Bureau of Canada Full time

    Insurance Bureau of Canada is the national industry association representing Canada’s private home, auto and business insurers. Its member companies make up the vast majority of the property and casualty (P&C) insurance market in Canada. For more than 50 years, IBC has worked with governments across the country to help make affordable home, auto and...


  • Halifax, NS, Canada Halifax Partnership Full time

    Are you a skilled salesperson with a knack for building business relationships and a passion for positioning Halifax as the best place for businesses to thrive? The Business Attraction Account Executive is a key sales role for the organization. The position will proactively and strategically sell the Halifax value proposition as part of the overall...