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Service Technician
1 month ago
Field Service Technician – Toronto Reporting to Field Service Manager
We have an exciting opportunity for a full time Field Service Technician to join our growing team located in Toronto, Canada . The Field Service Technician is responsible for providing on-site customer service support, troubleshooting and maintenance within their assigned territory. The Field Service Technician will work both on-site and out of the Toronto office. The Field Service Technician will be reporting to the Field Service Manager.
Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
Provide first level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
Associate degree with applicable work experience required. Bachelor's degree would be considered an asset.
~ Experience in ERP and CRM systems would be considered and asset.
~3+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
~ Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
~ Up to 80% travel may be required to meet customer needs.
~ Availability and flexibility to work after hours and weekends when needed during peak times.
~ Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
~ Must possess basic software skills and computer literacy.
~ Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
~ Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.
Effective communication and customer service skills.
Adaptable, agile, and able to excel in a fast-paced environment.
Comprehensive coverage starting Day 1, including medical, dental, vision, life insurance, and an RRSP match.
Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. Venus is an equal opportunity employer committed to diversity and inclusion. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.
Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 9 direct markets. Venus Concept has been backed by leading healthcare industry growth equity investors, including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management and Aperture Venture Partners.
