(Remote) Client Success Manager

4 weeks ago

Mississauga ON, Canada EightSix Network Inc Full time

LogX Group is looking for an experienced and entrepreneurial Client Success Manager (eCom Concierge (eCC)) to join our team LogX Group brings global local by connecting products, platforms, and people across the world.
In 2022, LogX Group supported over 500 businesses, processed over 2 million packages, and facilitated over $200 million in e-commerce sales between Canada and the USA. LogX Group leverages deep domain expertise and a commitment to service to offer integrated logistics support and supply chain expertise, a global e-commerce platform, and innovative technology solutions. We are seeking a highly motivated and detail-oriented Client Success Manager to join our dynamic team specializing in managing Amazon stores for our partners. Our service is in its initial phase, and we are looking for an individual who is eager to navigate through the learning curve, document processes, and contribute to the refinement of our client management strategies. This role is ideal for someone with strong communication and analytical skills, capable of assessing store performance and collaborating closely with finance to understand and communicate financial results. This position requires a hybrid in-person work arrangement, allowing for a blend of remote and office-based work.
Develop and maintain strong relationships with clients (store owners), ensuring their needs are met and their Amazon stores are successfully managed.
Monitor and assess partner store performance, identifying trends, making recommendations for improvement, and anticipating potential issues in advance.
Work closely with the finance team to understand store financial performance and develop reports for partners.
Create and optimize email templates for communicating store performance and updates to partners.
Assist in the development and implementation of strategies to increase store visibility, sales, and overall success on the Amazon platform.
Excellent analytical skills, with a proficiency in analyzing data to inform decisions.
Proficiency in Microsoft Office Suite, especially Excel, and familiarity with Amazon Seller Central or similar e-commerce platforms.
Time management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
Experience in e-commerce, specifically Amazon store management, is preferred but not required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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