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UX Researcher/Experience Designer

2 months ago

Canada Shoplazza Full time

Company Description

Shoplazza, a global AI-Commerce innovator, offers an all-in-one smart shop solution for multi-channel retail, from sell online to in-person. We believe that by providing a comprehensive solution, we can help businesses address various challenges and issues they face. Whether it's improving sales efficiency, expanding sales channels, or optimizing inventory management and logistics, our solutions can provide substantial assistance and support to businesses. We are committed to being long-term partners for businesses, working together with them to grow and succeed. Our team, comprised of passionate and innovative experts, is the driving force behind turning this vision into reality, committed to continuously exploring and realizing the future trends. With our global expansion based on rapid growth, Shoplazza welcomes new talents to build North American business units.

Company Website:

Company Values

Focus on Differentiation

We focus on building differentiated business value, continuously exploring unique advantages in business models, strategies, product design, customer segments, vertical industries, and specific scenarios. We provide solutions with differentiated value to stand out in market competition.

Deep Insights into Business

We continuously gain insights into our industry, comprehensively and deeply analyze our customer business models and scenarios, and provide the most professional and practical solutions to exceed our customer expectations.

Create Excellent Products

We adhere to the principles of excellence and open to more, building competitive products efficiently, creating the best customer experience, and earning customer recognition.

Provide High-Quality Service

We uphold the customer-first principle, accurately capture the needs and difficulties of customers, and provide professional and efficient services to empower their business success.

Become Business Experts

We shall have a deep understanding and awareness of our field and industry, possess the ability to independently solve complex business problems, make key contributions to achieving team goals, share the achievements of the company's development, while strive to achieve self-growth.

What you‘ll get to do

As a UX Researcher/Experience Designer, your assignment is to help design team and product team to deeply empathize with clients or retailers. And dedicate teams' collective execution to delivering experiences works that bring delight to our customers. You have broad skills in UX research methods and a thorough understanding of qualitative and quantitative research concepts. You are a passionate researcher with observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for the company's customers.

Skills and Responsibilities

  • Knowledge of qualitative and quantitative analysis methods. Experience with research design utilizing various methods including but not limited to surveys, interviews, usability testing, focus groups, contextual inquiry, etc.
  • Have analysis ability, and be able to have a keen insight into user demands and opportunity points. Conduct user research activities to inform design decisions.
  • Work with Designers and Product Managers to prioritize research opportunities in a fast-paced, rapidly changing environment. Assisting in jointly formulating the user experience design specifications for SaaS products.
  • Advocate research findings to diverse audiences through workshops, written reports and presentations.
  • Stay up-to-date with industry trends, latest research methods and AI advancements to continually refine research practices, and continuously seek opportunities to innovate and improve our products.
  • Familiarity with E-commerce and POS industry is a plus.

Qualifications:

  • Bachelor's or Master's degree, more than 3 years working experience in UX UI, art design, HCI, linguistics, sociology, psychology and related professional backgrounds is preferred.
  • Strong portfolio demonstrating expertise in user-centered design, with a focus on strategic thinking, problem solving, attention to details, and a customer-centric approach.
  • Be familiar with the methods of the whole process of experience design, and have a deep understanding and practice.
  • Strong attention to detail and ability to work independently, while also being a collaborative team player.
  • Excellent communication with the ability to articulate design decisions and influence stakeholders (Chinese is a plus).

Working conditions

This is a permanent full-time position, working remotely.