Full Time Night Manager

3 weeks ago


Halifax NS, Canada New Castle Hotels & Resorts Full time

Executive Meeting Manager- The Westin Nova Scotian #3679
Full-Time Exempt Manager
Executive Meeting Manager- The Westin Nova Scotian
You love working with people - planning a meeting down to the smallest detail and then communicating those details to those who need to know so the event comes off flawlessly, making a happy customer who wishes to book their meetings with you again and again. In the role of Executive Meeting Manager you sell the hotel's public space so as to maximize revenues; Once booked you plan, upsell and detail the meeting/function with the client including space requirements, times, room accommodations, equipment, menus, and billing instructions. In the role of Executive Meeting Manager , you will:
Use a variety of tools to get meeting planners in the door - telemarketing, sales calls, site inspections, mailings, referrals, etc.
Be an Innovator -- be creative so as to find new ways to attract corporate, business and travel industry accounts, tapping into community organizations and the media to increase your hotel's market share. Then once you have them, be creative in your execution so that your clients are wowed and delighted.
Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
The primary duty of the Executive Meeting Manager is to effectively sell the guestrooms and meeting space of the property in order to maximize profits.
At least 2 years previous experience in Sales or Event Management position required.
Food and beverage knowledge.
Ability to work flexible hours with minimal notice required. Thorough knowledge of food and beverage preferred.
Degree in Hotel Management preferred.
Menu planning skills an asset.
Achieve revenue and room night goals as set by the Director of Sales and Marketing.
Solicit, negotiate, book new and re-book repeat business through various efforts (telemarketing, personal sales calls, site inspections, mailings, referrals, etc.) Prepare proposals and contracts to hotel standards.
Respond to inquiries of functions under 100 people, and bookings of under 50 room nights on peak.
Plan, upsell, and detail the meeting/function with the client including space requirements, times, accommodation, equipment, menus, and billing instructions, etc.
Complete contracts, prepare event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and/or problems to ensure quality product delivery and customer satisfaction.
Maintain accurate and legible client contact records and files to ensure current and future quality service and to enhance future prospects.
Participate in community and professional organizations to maintain high visibility and promote sales.
Perform special projects and responsibilities as assigned and participate in task forces and committees.
Work with administrative staff to ensure proper communication with clients, and timely delivery of contracts, proposals, and EOs.
Coordinate extraordinary services within the hotel such as special transportation, special food and beverage sales, security, etc.
Develop and implement new and special market programs relating to property stress times and market trends as they relate to current business trends, local area special events and industry trends.
Consistent utilization of the CI/TY Sales Management System adhering to the department standards set.
Thorough knowledge of catering policies and procedures.
Evening and weekend work is sometimes required.
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