Head of Programme Management

CRB Program Coordinator Full-Time | Hybrid (Toronto)
Reports to: Director, CRB Program
Bonus: Eligible for an annual performance-based bonus
On-site Requirement: Minimum 4 days per week in the FRPO office
The Canadian Certified Rental Building™ (CRB) Program is Canada’s national quality-assurance and certification program for the multi-residential rental housing sector. Established in 2008 and administered by the Federation of Rental-housing Providers of Ontario (FRPO), the program provides third-party verification that rental properties are professionally managed, well-run, well-maintained, and meet defined operational, environmental, and resident service standards.
The program operates across Canada and is recognized by GRESB as an approved building certification partner.

This new role supports the operations, communications, and national expansion of the CRB Program. It is ideal for someone with strong coordination skills and an interest in sustainability, real estate, or building operations.
a sustainability or real estate background with strong administrative, analytical, or coordination experience, or
a communications or administrative background with an interest in ESG, sustainability, or housing quality standards.
Training will be provided on rental regulations, building standards, GRESB alignment, and the CRB certification framework.


Maintain organized program files in SharePoint and the CRM system.
Serve as a primary contact for member inquiries on certification steps and standards.
Draft clear, professional communications, updates, and reminders.
Assist with light marketing tasks such as drafting content, supporting social media, and preparing updates.
Maintain and update program resources, guides, templates, and member-facing materials.
Support development of materials that highlight program benefits and expand national visibility.
Create simple visual materials using Canva or PowerPoint (asset).
Support CRB events, webinars, training sessions, and conference activities.
Coordinate logistics, registration, materials, scheduling, and follow-up communications.
Assist with slide deck preparation and content organization.
Occasional travel within Canada may be required (a few times per year).
Website & Member Portal Updates
Update website listings, resources, announcements, and program materials.
Navigate the backend to upload files and make simple content updates - no web development experience required; training provided.
Coordinate with web vendors when adjustments or fixes are needed.
Ensure accuracy and consistency across all digital content.


Post-secondary education in sustainability, environmental studies, public policy, real estate, communications, business administration, or a related field.
Approximately 2 years of experience in program coordination or relevant administrative/operational support roles.
Background or strong interest in sustainability, ESG, or environmental performance (preferred).
Strong organizational and project coordination skills with attention to detail.
Comfort navigating digital platforms and willingness to learn new tools.
Experience with CRM systems, SharePoint, or website content management systems is an asset.
Experience with GRESB or ESG reporting frameworks is a strong asset.
LEED AP, LEED Green Associate, Fitwel Ambassador, or other sustainability credentials are strong assets.
French language skills are an asset but not required.


Ability to manage multiple priorities in a fast-paced environment.
Tech-savvy with an eagerness to learn new systems (website backend training provided).
National rental housing regulations and building operation standards.
Certification program management and audit processes.
Real estate operations, building performance, and quality standards.
Contribute to the national growth of the CRB Program and help raise quality standards in rental housing across Canada.
Build hands-on experience in ESG, sustainability, real estate operations, and certification program management.
Opportunities for professional development, including sustainability training and industry conferences.
The Federation of Rental-housing Providers of Ontario (FRPO) is the largest association in Ontario representing those who own, manage, build and finance residential rental properties and their industry partners. FRPO works on behalf of members to promote a balanced and healthy housing market with a vital rental-housing industry.