Support Associate- Full Time

1 month ago


Kitchener ON, Canada Definity Financial Corporation Full time €22

Technical Associate, Deskside Support - Fall 2024 Co-op
Technology Solutions
Brand : Definity
Regular/Temporary : Temporary
Fulltime/Parttime : Full Time
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. YOUR NEXT CO-OP PLACEMENT
From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. 
If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here. 
Reporting to the Manager, Deskside & Support, the Co-op Student supports new and existing systems and technology for Economical Insurance. The summer student works in a team environment to deliver a high quality of customer service and technical support with a focus on response and resolution to support business operations. 
Technical support and troubleshooting of hardware, software and application issues. 
Resolving medium complexity incident and request tickets from the Help Desk. 
Installing, upgrading, maintaining and decommissioning hardware and software 
Deploying client hardware (i.e. desktops, laptops, VOIP phones, Blackberry, etc.). 
Service and support of printers and multi-function devices. 
Scheduling, supporting and troubleshooting video conferencing. 
Collaboration with third level for technical analysis and problem resolution. 
Working towards a university degree/college diploma in a technology, business or related discipline with a graduation date no earlier than January 2023 
Demonstrated technical aptitude and ability related to both hardware and software 
Some lifting of computer equipment may be required (approximately 40 lbs) 
Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions. 
Definity distributes $85,000 in scholarships to students across Canada each year. 
We care about our community: Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need. 
Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. 
Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
Determined to create positive change for our environment, our people, and our communities, now and in the future. The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.
Our inclusive work environment welcomes diversity and supports accessibility.



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