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Senior Business Analyst

4 months ago

Canada Microserve Full time

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Microserve

Talent Acquisition Team Lead at Microserve

Senior Cloud Business Analyst (6 month contract)

Location: Remote

The company is in search of a Cloud / SaaS Business Analyst to shape and support our Modern Work / Microsoft 365 environment and program.

Responsibilities include:

  • Supporting internal processes and technology for Microsoft 365 in VPP.
  • Analyzing SaaS usage for VPP customers and recommending cost optimization strategies.
  • Collaborating with technical and business teams to address issues and deliver value.
  • Managing service intake to meet business needs.

Ideal candidates possess project/program management or business analysis experience with technical expertise and strong customer engagement skills. A deep understanding of cloud computing, SaaS, and Microsoft 365 is required, with preference given to those with government experience.

Specific functions for the role include:

  • Coordinating and executing the VPP M365 Adoption Program and Roadmap.
  • Handling complex tasks in cloud functions related to Microsoft 365 and other SaaS products.
  • Creating executive-level briefing notes and business cases.
  • Defining requirements for process and tool implementations.
  • Performing data analysis to support decision-making.
  • Conducting technical and financial analysis for SaaS adoption.
  • Developing program reporting dashboards and project metrics.
  • Maintaining databases, spreadsheets, and generating reports.
  • Assisting in the development of operational optimization policies.
  • Identifying program risks and developing response plans.
  • Staying updated on relevant Cloud optimization, regulations, and policies.

Qualifications include:

  • 10+ years of experience as a business analyst in IT/Cloud roles.
  • 10+ years of experience with Microsoft 365 and server-based services.
  • Strong background in multi-regional public organizations.
  • Proven experience with ITIL Incident Management, Project Management, and Change Management.
  • Excellent stakeholder management and communication skills.
  • Adaptability to fast-paced, priority-driven environments.
  • Strong attention to detail and time management.
  • Ability to work independently and drive issues to closure.
  • High level of integrity, trustworthiness, and professionalism.

Note: this is an opportunity with a Microserve client.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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