Senior Business Application Support Analyst

4 weeks ago

Montréal QC, Canada Synechron Full time

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets.

Our Challenge:

This position will be part of the Client's Infrastructure Cloud Capability and Design team. The primary objective of this role will be to implement Atlassian products.

Responsibilities:

Business Analysis

Document and secure approval for business requirements, facilitate gap analysis for improvements, and act as the key intermediary between business units, technology teams, and IT vendors for system evaluations, selections, and project implementations.

Quality Assurance

Prepare and execute test cases for functional and regression testing, coordinate user acceptance tests, and ensure deliverables meet quality standards and acceptance criteria.

Operational Support

Administer and configure the JIRA environment, manage user access, create security and custom configurations, install add-ons, optimize workflows, develop metrics dashboards, perform system upgrades and migrations, and establish user procedures and governance for JIRA, including crowd administration.

Project Management

Participate in or lead project initiation and closure processes, ensuring Business Analysis and Operational Support (BAOS) responsibilities are delivered on time and within budget, while accurately recording time against the designated project budget.

Required Qualifications:

  • Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 5-7 years in the areas listed below.
  • Expert-level experience with the Atlassian products: Jira, Confluence and Crowd
  • Expert in the delivery of CI/CD (Continuous Integration Continuous Development) solutions
  • Ability to perform as Lead technician in integrations or implementations of any of the Atlassian tool suite
  • Experience with Setup, configuration, and administration of the JIRA/Crowd/Confluence environment
  • Able to create and manage security schemes, custom fields and configurations
  • Able to create and manage confluence spaces
  • Experience with customizing JIRA projects
  • Experience with using JIRA REST APIs for integration schemes, complex workflows, screen schemes, permission schemes, and notification schemes
  • Proficient in ScriptRunner / Groovy / JQL

We can offer you

  • A multinational organization with 51 offices in 20 countries and the possibility to work abroad
  • 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal and sick leave
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long term disability
  • Flexible hybrid policy to fit your schedule
  • RRSP with employer’s contribution up to 4%
  • A higher education certification policy
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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