Client Advisor, Tiffany Contact Centre, Montréal Ritz
3 weeks ago
Overview:
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. Based at Tiffany Ritz-Carlton store, the Client Advisor, Contact Center holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client's personal needs and addressing them through elevated and authentic communication. They are excellent communicators and brand ambassadors whose passion for Tiffany is conveyed in every conversation and lays the foundation for building long-term client loyalty. They will be responsible for achieving and exceeding client service goals and commercial sales targets. ProfileQualifications
- Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
- Excellent verbal and writing communication skills in French & English, high energy, and passion
- Strong computer experience working on multiple software platforms
- Ability to multitask, handling phone, email, and live chat communications
- Flexibility to work varied schedule, including days, nights, weekends, and holidays
- Must have authorization to work in Canada
- Proficiency with Salesforce is a strong asset
access_time 3 months ago | place Niagara-on-the-lake
access_time 3 months ago | place New westminster
access_time 3 months ago | place Vaudreuil-dorion
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