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Temporary Bilingual

4 weeks ago

Montréal QC, Canada Actalent Full time

***must be bilingual fluent in English/French***

Actalent has an immediate opening for a Temporary Bilingual (French/English) Customer Support Associate at our Saint-Laurent, QC H4M 2V9 office.

Compensation

Hourly: $22.83 ($47,500 Annually)

Bonus potential: up to $250 per month

Schedule

Full Time | Temporary (18-Month Contract)

Monday - Friday | 8:00 AM - 5:00 PM

Job Summary:

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Essential Functions:

Client Onboarding

  • Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
  • Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

  • Assist candidates in completion of pre-employment paperwork
  • Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
  • Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
  • Ensure the accurate and timely entry of starts
  • Audit New Starts reports
  • Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
  • Collect, process and audit contractor expenses
  • Review Time and Billing Audit for accuracy
  • Submit finishes and manage Record of Employment process for contractor terminations
  • Assist with the Unemployment Process including claims and hearings
  • Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
  • Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

  • Provide outstanding front office customer service (telephone and reception area)
  • Resolve spread related issues for recruiters and/or account managers
  • Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
  • In partnership with Customer Support Supervisor, manage internal payroll process

Asset distribution and collection for new internal hires and terminations

  • Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
  • Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
  • Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
  • In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)
  • Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies:

•Excellent written/oral communication and interpersonal skills

• Strong decision-making ability

• Ability to tackle complex issues and develop innovative, practical solutions

• Action and detail oriented; able to prioritize while handling multiple tasks

• Excellent time management and focus on deadlines and goals

• Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Minimum Education/Abilities/Skills:

• 2 + years’ experience in a customer service-related position

• Associates degree or two years of applicable experience in customer service

• BA/BS degree in Human Resources, Business, and Accounting preferred

• Natural team player

• Self-starter

• Critical thinker

• Seeks growth and self-improvement

• Flexible

• Resilient

• Self-aware

About Actalent

With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.

Our Culture

The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:

Bringing their best selves to work every day in terms of caring, competitive spirit and character

Leading by example and working with purpose and pride

Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves

Our Commitment

Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.

Actalent PRIDE

Empowered Women at Actalent

BIPOC

Military and First Responder

Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)

Our Corporate Social Responsibility Strategic Partnerships

We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:

BEYA – Black Engineer of the Year Awards

SHPE – Society of Hispanic Professional Engineers

Women of Color Stem Conference

Linkage’s Women in Leadership Institute

Girlstart

SAE Foundation

SMASH

National Urban League

SASE – Society of Asian Scientists and Engineers

Allegis Group Foundation

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.

Check out our Instagram and LinkedIn to see what it’s like to be part of our team: instagram.com/weareactalent |

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