Temporary Bilingual
3 months ago
**Job Title**: Temporary Bilingual - Full-Time Customer Service Expert
**Department**:
Looking to unbox your full potential? **Find YOUR Fit** at the ALDO GROUP.
**FIND YOUR FIT**
- Recognition programs to showcase your talent
- Tools to support and help them to reach their Career Goals. (Training Offers, Scholarship Programs, LinkedIn Learning and more).
- To be part of a company that takes a stand on issues affecting people, the environment, and our partners
- Summer Fridays (because Summer is for fun)
- Purchase discount on merchandise sold in all our divisions.
- Family & Friends events with discounts on our products
- Subsidized cafeteria & daycare
- Subsidized public transportation and free parking
- On-campus gym with access to a trainer
- Flex schedules and possibility to work from home
- Sick days
- Attractive total compensation
**YOUR ROLE**
The ALDO Group will provide the necessary equipment, including a laptop, keyboard, monitor, headset, and mouse. You will need a dedicated workspace or separate room, free from distractions, with a stable high-speed internet connection.
**Hour of Operations**
Monday-Friday: 9:00 am to 5:00 pm EST (closed December 25, 2024 & January 1, 2025)
- Extends hours Black Friday & Cyber Monday period.
**Start date**:November 18 or November 25, 2024
**End date**:January 11, 2025
**Salary** **:$18.00 per hour plus bonus at the end of the contract pending on performance.
**Schedule**:Full-Time Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
**Special Holiday Hours of Operation**:
- December 23, 24, 26, 27, 30, 31: 9:00 AM to 5:00 PM EST
**Extended Operational Hours**:
- **Black Friday (November 29th)**: 9:00 AM to 10:00 PM EST
- **Cyber Monday (December 1st)**: 9:00 AM to 10:00 PM EST
- **Post-Purchase Week (December 1st to 7th)**:
- Monday to Friday: 9:00 AM to 10:00 PM EST
- Saturday, December 7th: 9:00 AM to 5:00 PM EST.
- Note: Additional hours will be required during these extended operational periods._
**Responsibilities**:
- Manage customer purchase needs and resolve post-purchase issues from start to finish, always prioritizing a **CUSTOMER FIRST** mindset.
- Document all interactions in our Customer Relation Management Platform while following the established processes.
- Deliver exceptional and memorable experiences, fostering relationships with customers to promote brand loyalty.
- Maintain expertise in product knowledge and procedures, consistently meeting or exceeding key performance metrics.
- Actively collaborate with team members and participate in team meetings with the Team Leaders.
- Act as an ambassador for the ALDO Group, representing the company’s culture and values of **Love, Respect, and Integrity** positively and professionally.
**Training Requirements**:
- You must be available to attend a group initial training from;
- November 18, 2024, to November 22, 2024, from 9:00 To 6:00 pm EST
- November 25 2024 to November 29, 2024, from 9:00 to 6:00 pm EST
- In our Head Quarter office in Ville Saint-Laurent on Monday & Wednesday
- Remotely on Tuesday, Thursday, and Friday via online classes using Microsoft TeamsYou Must complete with success (85%) knowledge quizzes and final test.
**DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?**
**To qualify for this role, you must have**
- College degree
- 1 to 3 years experience in the retail industry or customer service role
- Strong spoken and written communication in **English and French**, with the ability to communicate complex concepts effortlessly while adapting to the customer.
- Knowledge in Microsoft365 or GSuite would be an asset
- An outgoing & caring personality with a passion for exceptional and memorable customer service.
- Strong Computer skills, work ethic, autonomy, and flexibility.
- Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet.”
- Team player with proven ability to prioritize, organize, and multi-task with excellent attention to detail and priorities.
**WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING**
The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.
Job Requirements:
**To qualify for this role, you must have**
- College degree
- 1 to 3 years experience in the retail industry or customer service role
- Strong spoken and written communication in **English and French**, with the ability to communicate complex concepts effortlessly while adapting to the customer.
- Knowledge in Microsoft365 or GSuite would be an asset
- An outgoing & caring personality with a passion for exceptional and memorable customer service.
- Strong Computer skills, work ethic, autonomy, and flexibility.
- Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet.”
- Team player with proven abi
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