Data Analyst

2 months ago


Montréal QC, Canada Via HFR Full time

At VIA HFR, we are re-imagining passenger rail service on behalf of the Government of Canada Our goal is to create a new sustainable train network that will run faster, more often and will be more reliable between Toronto and Québec City. The HFR project is Canada's largest infrastructure project in generations.

Are you ready to take on a stimulating and impactful challenge? Look no further: VIA HFR is looking for a Data Analyst to join our Community and Stakeholder Relations team.

This position is temporary for 15 months, with the possibility of becoming permanent afterwards.

**The role**

**The responsibilities**

System Management
- Monitor system performance and ensure optimal operation, including liaising with Borealis team when troubleshooting is required.
- Manage user accounts, permissions, and access controls to ensure secure and efficient system use.

Training and Technical Support
- Provide training, one-on-one and in groups, to employees to ensure optimal use of the system.
- Provide technical support to employees and assist with system issues.
- Document support processes and solutions for future reference.

Stakeholder Engagement Support
- Collaborate with internal and external stakeholders to ensure stakeholder engagement efforts are aligned with VIA High Frequency Rail's objectives.
- Identify opportunities for continuous improvement in stakeholder engagement efforts.

Compliance & Documentation
- Ensure compliance with all relevant policies, procedures, and regulations related to stakeholder engagement.
- Maintain detailed documentation of system configurations, procedures, and changes.

Market data analysis
- Implement methods and tools to analyze internal and external market data.
- Manage data to ensure its quality and integrity.
- Produce reports and dashboards to support management decision-making.
- Periodically provide data-supported insights to ensure population’s engagement with the project.

**The requirements**
- Undergraduate degree in a relevant field such as Business, Information Science, or Data Analytics. A graduate degree in these fields would be an asset.
- Minimum 4 years of experience in stakeholder engagement or data analysis.
- Proficiency in Client Relationship Management (CRM) platforms, experience with Borealis Stakeholder Engagement System is an asset.
- Proficiency of data analysis tools and techniques.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Data management and analysis expertise.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Knowledge of the transportation industry and/or stakeholder engagement best practices (asset).
- Familiarity with Geographic Information Systems (GIS) and shapefiles (asset).
- Bilingualism in English and French (spoken and written) BBB level or equivalent.

**Why join our innovative team?**
- Group insurance
- Vacations based on your experience
- An incentive bonus program
- Flexible hybrid work mode
- A work environment that encourages initiative, innovation and forward-thinking solutions
- A unique opportunity to shape the future of transportation in Canada

**We strive to create strong and diverse teams**

At VIA HFR, we believe in the strength of diverse teams. We aspire to offer an inclusive and equitable work environment where everyone can develop and flourish. We therefore invite all qualified individuals, regardless of their identity or differences, to apply. You can learn more about the whole project on our VIA HFR webpage.

Please let us know if you require any accommodation during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any accommodation confidential.


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