Test data coordinator

2 months ago

Kamloops BC, Canada Kaizen Lab Inc. Full time

The Provisioning Coordinator works collaboratively with Operations and Support to implement customer requests relating to voice and data services, including building the required technology platform within specifications and deploying the solution. Additionally, the Provisioning Coordinator will provide technical support for internal customers as well as perform tests, prepare documentation and prioritize tickets/requests according to urgency and importance.
Collaborate with customers to determine and deploy voice service requirements, conduct PBX demonstrations, and provision phone and hardware while providing necessary training.
Provision data hardware for customer deployments according to predefined templates or instructions.
Develops, tests, implements, maintains and documents automation tools for provisioning.
Coordinate with Service Delivery to implement the hardware for new services in accordance with the project plan, reporting and resolving issues to prevent delays.
Offer pre and post-implementation support, troubleshooting, updates, and training for technical solutions.
Research, document and deploy new company systems, maintain technical and business documents and track problems and metrics
We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible combining Canada's largest network with an extensive portfolio of next-generation technologies.
Post-secondary degree in computer science, physical science, engineering or related field plus a minimum of two years of recent, related experience. Strong project management skills
Ability to be creative and innovative to respond to the business and technical support needs
Excellent knowledge of Microsoft suite applications
Familiar with basic networking concepts (LAN, DHCP, TCP/IP, Subnetting, NAT)
This is an in-office position in Kamloops, BC. Ability to travel to the office on a daily basis is required.
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