Customer Success Manager

4 weeks ago

Canada ProNavigator Full time

Who is ProNavigator?

ProNavigator is on a mission to make knowledge faster for insurance organizations to boost operational efficiency, improve team satisfaction, and win more clients. ProNavigator's all-in-one knowledge management system, is used by insurance organizations to store, manage, and search business-critical information in a single source of truth. 

At ProNavigator, we’re tackling and solving unique challenges. Every day is an exciting new opportunity to collaborate with colleagues as we build a leading-edge platform and support our clients to do their best work. Our culture is built on the values of openness, collaboration, empathy, hard work, creativity and high performance. We’re looking for new team members who will try new things, share their opinion, move fast, think creatively and have fun. 

What’s this role all about?

The Customer Success Manager is the driver behind ensuring our clients are able to realize value from ProNavigator. You will work closely alongside other CSMs as well as our sales, product and engineering teams to provide proactive and ongoing support for a portfolio of accounts from initial implementation through to expanding and optimizing adoption. 

Your accountabilities in this role will include:

  • Act as the primary point of contact for ProNavigator clients and drive all phases of the client lifecycle including initial setup, user onboarding and adoption, retention and expansion to achieve account KPIs and expansion targets.

  • Configure and maintain client platform and content based on their need, knowledge management best practices, and software functionality.

  • Regularly meet client stakeholders to share account reporting, highlight new features, provide training, resolve pain points and expand usage / revenue.

  • Liaise internally with other functions to support client requests and account growth objectives, managing through to resolution.

  • First point of response for end user issues, providing technical support and troubleshooting and working with internal team members to ensure timely resolution. 

  • Provide updates on account health and status to internal stakeholders.

  • Support Customer Success initiatives to improve processes.

What do you need to be successful?

The experiences, skills and attributes we think are key to your success are listed below. If you’re excited about this role but don’t meet 100% of these qualifications, we still encourage you to apply – we know there is no match for hunger, curiosity and an ability to figure things out in an often-ambiguous environment. 

  • 4+ years of proven account management experience within an enterprise software or SaaS company with experience across implementation, adoption, consulting and sales.

  • Knowledge of information / documentation architecture best practices.

  • Skilled at building and maintaining diverse relationships (end user to executive, internal and external) and leverages relationships to deliver.

  • Adept working with data with strong analysis and reporting capabilities.

  • Organized with solid project management skills from understanding needs to planning, providing status updates and managing to delivery.

  • Accountable and takes ownership of assigned tasks from start to finish, proactively communicating issues and identifying potential solutions.

  • Creative problem-solving capabilities with the ability to identify next steps and coordinate resources to deliver in ambiguous scenarios.

  • Clear communication skills and can effectively communicate technical concepts with non-technical audiences in different mediums.

  • Able to leverage productivity and office software tools such as CRMs, Microsoft Office and Google Workspace in day-to-day completion of tasks.

  • Knowledge of and relationships within the insurance industry is an asset.

  • French language skills are an asset .

If you need accommodations during the hiring process, let us know at any time and we’ll make sure you’re set up for success.

What’s in it for you?

We’re looking for the best of the best to join our team and in return, we invest in the things that are important to our team members including:

  • 4 weeks of vacation for all employees to give you the time away from work you need

  • Unlimited and flexible time off to help you rest and recover when you’re sick or to manage things that come up in your personal life 

  • Remote-first work environment that gives you the flexibility to work wherever you’re most productive

  • $1,000 annual professional development budget so you can pursue growth in the areas related to your career goals

  • Competitive total compensation package across salary, variable compensation and benefits 

  • A culture that focuses on collaboration, transparency and communication and that prioritizes employee feedback as we continue to make investments in our team

#J-18808-Ljbffr

  • Customer Success Manager-IN

    4 weeks ago

    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Enterprise Customer Success Manager Customer Success

    4 weeks ago

    Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...

  • Manager, Customer Success

    4 weeks ago

    Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Customer Success Manager

    3 weeks ago

    Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...

  • Customer Success Manager

    2 weeks ago

    Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...

  • Customer Success Manager

    4 weeks ago

    Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...

  • Customer Success Manager

    3 weeks ago

    Canada Pragma Full time

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Canada Pragma Full time

    About Pragma Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and...

  • Customer Success Manager

    2 weeks ago

    Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...

  • Global Customer Success Manager

    2 days ago

    Canada, CA South End Partners Full time

    Global Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Customer Success Manager

    4 weeks ago

    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Customer Success Manager

    1 day ago

    Canada Vroom Media Group Full time

    Company DescriptionVroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.”We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world. We believe...

  • Customer Success Manager

    9 hours ago

    Canada Vroom Media Group Full time

    Company Description Vroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.” We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world.   We...