Head of Operations

4 weeks ago

Burlington ON, Canada Goldfish Swim School Full time

We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Flexible hours
Valuable work experience
Increased social opportunities
Ability to work with children
Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Swim Instructors, the on-deck staff, maintenance of the pool environment, and interaction with students and parents/guardians. Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates a thorough knowledge of GSS management policies and practices. Provide leadership, discipline, and constructive feedback to Deck Supervisors, Instructors, and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum.
Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist and Visual Scheduler.
Provides a weekly report from the following audits due no later than Sunday:
Deck Supervisor Notes – Summarized with any information that should be relayed to the Management team
Training Logs – Progress of current trainees as well as feedback and a plan of action (if necessary) to assist the trainee
Works hand-in-hand with the Deck Supervisors, Instructors, and Deck Teachers on varying shifts to help improve their skill sets.
Provide advice, tips, and support to the Deck Supervisor on shift
Provide support and constructive feedback to Instructors in water.
Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed.
# Hold monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff. Discusses items to address in workshops and in-services.
# Assists Management and Deck Supervisor staff in conducting workshops and in-service training.
# Conducts all the aquatic-based new hire training.
# Floats in the water at least 1 shift a week to ensure quality standards are being met.
# Works with the managers to establish training goals.
# Sends quarterly surveys to employees to see how our training processes can improve.
# Helps ensure Water Safety Awareness Week and Day are successful.
# Ensures the flow of shifts on the deck is running properly: great door calls, excellent pre-shift meetings, and great deck teacher rotations.
# Helps to ensure special needs lesson standards are being met.
# Supervises all Golden Teachers and collects all training logs.
# Manages all Goldfish Swim Instructors.
# Responds and creates an action plan for shifts and Family Swims.
# Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
# Provide weekly report summarizing the status of 6MC and 8MC students, Deck Supervisor notes, training logs, pump room checklist, and the cleaning checklist.
# Experience as a youth sports instructor/coach, camp counselor, and/or teacher preferred. Certificates and Licenses : Training will be provided.

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