Engineering Manager, Developer Enablement

Job Posted: 3/19/24

Location: Americas (Pacific Time)

Hi there

Zapier’s on a mission to make everyone more productive at work. With millions of people benefiting from automation, we're excited to keep expanding our product and team.

As we continue to scale our product and grow our team, we’re looking for an experienced Engineering Manager. This role will lead a new team of Site Reliability Engineers focused on enabling developers to build and run products that are not only reliable and resilient but also high-performing and continually delightful for our customers. A key part of your role will be to provide deep insights into the health and operations of our systems in production.

In this role, you'll work across many teams to understand the unique challenges and obstacles to resilient systems. You'll coordinate multiple projects and collaborate directly with senior leaders to create a vision for the observability and reliability of Zapier products. You’ll leverage your deep experience in reliability and observability to inspire your team. This position allows you to impact every engineering team within the organization, utilizing a wide range of technologies. Maintaining strong relationships and effective communication with teams is key to your success.

When issues arise, your team will be there to support and model good incident management practices (during working hours), drive incident retrospectives that uncover the factors that contributed to failure, and assist teams to prioritize the changes to ensure the same failure won’t happen again.

Join us in our mission to revolutionize productivity through automation

Things We've Done Recently:

• Developed numerous microservices within Kubernetes, spanning across multiple AWS accounts.

• Developed tooling used by all engineers at Zapier to quickly establish SLOs for their services and automate alerting and reporting to ensure

• Scaled our infrastructure to effortlessly manage millions of daily requests.

• Successfully executed substantial migrations involving hosting providers, backend for our logging provider, and major upgrades to our in-house Prometheus cluster.

• Established efficient deployment pipelines utilizing GitLab and ArgoCD to facilitate continuous delivery.

We know we have a lot of competition for your skills. If you’re wondering what things would be like at Zapier, read on about:

• You are an effective team builder . This isn't your first leadership role and you've been in a direct leadership role for at least two years. You know how to hire, train, and develop Site Reliability Engineers from all backgrounds. You understand the benefits of building a diverse and inclusive SRE team. You value teamwork and believe in helping others feel safe to grow and develop. You help engineers get better at what they do, and you don’t need to be in the same room to help them succeed.

• You champion a product-driven approach. You understand the importance of delivering value incrementally, gathering feedback from customers, communicating with stakeholders, and defining measurable success criteria. You prioritize building the right things over building things right, while still maintaining a high bar for quality. You advocate for creating feedback loops that allow for continuous improvement and course-correction based on real-world data and customer input.

• You have a background in site reliability engineering. You’re comfortable talking about SLOs, incident management, and building a culture of reliability. You have empathy for our customers and our engineers who use our systems and are eager to make improvements for them. You seek to reduce toil and understand what it means to take a software engineering approach to operations.

• You are customer-focused . You seek to delight your customers. You have experience working directly with both internal and external customers to understand their needs. You know how to take a customer problem and help guide your team towards finding and implementing the best solution.

• You have excellent communication skills . You regularly work with engineers and other stakeholders, balancing engineering concerns (such as technical debt) with product concerns. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams.

• You are a strong leader. You work with your team to set expectations and deliver as promised. You lead by example and empathy, understand the business and how to prioritize project work, emphasize mentorship, and create an environment of learning. You understand that experimentation is essential and know how to support your team through that process. You encourage diversity of thought and know that the team is collectively stronger than any individual.

• You know Observability . You’re comfortable digging into metrics, logs, and traces to diagnose a performance issue or investigate a customer complaint. You’ve seen what great observability looks like and know how to help teams choose the right telemetry types and tools to help them operate and interrogate their production services confidently.

• You value our values . At Zapier, our values are at the heart of how we work together and think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation. You see how these values can empower meaningful work, thrive in a collaborative setting, and are eager to continue growing excited to be part of the team.

Zapier is a fast-growing company, so you'll likely get experience on many different projects across the organization. Here are some things you'll probably do:

• Collaborate closely with engineering peers to deliver high-quality, reliable, and efficient production software.

• Champion the advancement of Site Reliability Engineering practices within the Engineering department.

• Lead the development of incident management processes and on-call response procedures.

• Foster effective communication, monitoring, and leadership through weekly one-on-ones and team meetings.

• Keep the leadership team informed of your team's progress through approaches like one-on-one discussions, updates, and regular team gatherings.

• Build rapport with each member of your Engineering Team (and beyond). Support them through coaching and mentorship to help level up their skills.

#LI-Remote

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com .

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.