Field Service Representative

3 weeks ago


New Brunswick, Canada Insort Full time
Join Insort – Shaping the Future of Food Safety and Quality
Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.
To support our expansion, we are looking for a

Field Service Technician

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

Installation & Commissioning: Independently install and set up Insort's advanced sorting and monitoring equipment at customer facilities.
Perform routine maintenance, upgrades, retrofits, and repairs on existing systems to ensure optimal performance.
Customer Training & Support: Conduct operator and maintenance training sessions and provide technical guidance to customers.
Diagnostics & Troubleshooting: Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.
Technical Documentation: Prepare detailed commissioning, service, and performance evaluation reports.
Field Insights & Feedback: Provide technical input on new developments and relay feedback on existing equipment to improve product performance.
Remote Support: Assist customers with troubleshooting and problem resolution via remote support when not on-site.

Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.
Technical Expertise: Background in equipment manufacturing, field service, optical sorting, or food processing.
Experience reading electrical schematics and troubleshooting electrical and mechanical systems.
Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.
Work Ethic: Independent, structured, and solution-oriented with high-quality standards.
Travel Flexibility: Willingness to travel 40-50% across North America, with occasional trips to Europe for training.

Exciting & Dynamic Work: Be part of an innovative, fast-growing company shaping the future of the food industry.
Cutting-Edge sustainable Technology: Work with high-tech sensor-based sorting solutions.
Comprehensive Training: Global Perspective: Work with international teams and travel across North America and Europe.
Excellent Benefits: Medical, dental, and vision plans, as well as per diem allowances for travel.

Work Schedule: 40 hours per week, Monday-Friday, with flexible hours typically between 6:00 AM and 6:00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.
Compensation: Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.
Remote work: This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.
Join us and become a key part of our innovative team driving advancements in food safety and quality.

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