Technical Support Specialist
4 weeks ago
Fortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and testing. Job Responsibilities:Basic troubleshooting on the core Fortinet products - FortigateCollection, analysis and change recommendations of configuration informationCollection and analysis of customer system informationRecommend corrective actions based on analysisProvide Customer education where needed due to gaps in networking, product knowledge etc.Consultation of technical documentation, bulletins and release notes for known problemsReproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.Follow up on technical cases including proper escalation and management of the case until case closure.Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Job Experience Required:3+ years of experience in a technical support or system administration role in a networking/security company or equivalent educationDeep working knowledge of operating systems -- Windows, OSX, LinuxStrong understanding of TCP/IP, routing protocols, L2/L3 switches.Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.Strong troubleshooting and problem-solving skillsPrevious call center experience, preferably supporting data networking products and/or security products is desirable.Strong communication skills, both written and verbal. Educational Requirement:Bachelors degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
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Support Desk Specialist
13 hours ago
Burnaby, Canada Adaptive Technical Inc. Full timeSupport Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...
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Technical Support Specialist, Umo
2 weeks ago
Burnaby, Canada Cubic Corporation Full timeBusiness Unit: Cubic Transportation Systems Company Details: We’re looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers to support the onboarding and customer success of public transit agencies subscribing to Umo, Cubic’s...
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Technical Support Specialist
4 weeks ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
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Technical Support Specialist
4 weeks ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
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Technical Support Specialist
4 weeks ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
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Technical Support Specialist
7 days ago
Burnaby, Canada IBC Technologies Inc. Full time**Position Title: Technical Support Specialist** - **Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles?**_ We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both...
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Technical Support Specialist
2 months ago
Burnaby, Canada Avari Wireless Full timeIf you are a highly skilled and self-motivated technical professional looking to take your career to the next level, you’ve come to the right place. We are in search of a Technical Support Specialist to join our team and contribute to Avari’s continuing growth. **Responsibilities**: - Respond to all customer enquiries in a timely, courteous and...
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Technical Support Specialist
3 weeks ago
New Westminster, BC, Canada Sasmar Healthcare Full timeWe are looking for a talented Technical Support Specialist to join our team . As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams. You will play a crucial role in ensuring the smooth operation of our IT systems and resolving any technical issues that may arise. ...
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Technical Support Specialist
3 weeks ago
Vancouver, BC, Canada Fortinet Full timeDescription Fortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs...
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Technical Support Specialist
4 days ago
Burnaby, Canada Xplor Full time**Company Description** Take a seat on the rocket ship and join us as **Technical Support Specialist** to help people succeed across the world. We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they...
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Technical Support Specialist
4 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
4 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
6 days ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
2 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
3 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
3 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Community Support Specialist
3 weeks ago
Burnaby, BC, Canada Metro Vancouver Full timeHelp Centre Support Specialist Position Status: Full-Time Regular Human Resources & Corporate Services Teamsters Local 31 08 bi-weekly Our Human Resources & Corporate Services Department is seeking a Help Centre Support Specialist who will be a key member of a small team of staff dedicated to providing technical support and expertise to...
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Technical Support Specialist
1 week ago
Burnaby, BC, Canada Fortinet Full timeFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...
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Technical Support Specialist
1 week ago
Burnaby, BC, Canada Fortinet Full timeFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers.The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...
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Technical Support Specialist
3 weeks ago
Burnaby, BC, Canada Fortinet Full timeFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...