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Technical Support Specialist
3 weeks ago
About the Role:We’re on the search for our next Technical Support Specialist We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making meaningful impact, then keep reading.What you’ll do:Respond to calls, emails and chat requests in a customer centric and professional mannerIdentify and escalate (triage) issues accordinglyUpdate cases in our CRM with accuracyCommunicate case statuses to customersAttempt to solve cases as promptly as possible while setting the correct expectation with the customerGeneral production support including SQL querying databases, SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services and report creation, including but, not limited to recurring reportsDevelop and execute SQL scripts to resolve production issues and create reports accordinglyParticipate in case review meetings for issues escalated to developmentProvide recommendations for process and product improvement, aiming to increase operational efficiencyAnswer developer and end user questions through the development life cycleComplete functional testing on assigned projectsWhat you’ll bring:Intermediate knowledge of MS Office, Windows OS, Browsers and Windows ServerStrong knowledge working with SQL servers and relational database systemsKnowledge of IIS Server to configure Web Based Enterprise ApplicationsData investigation and reporting skillsOperational management such as: prioritizing competing tasks, thorough communication skills as well as managing shifting prioritiesDocumentation, SQL coding and reporting criteria to a level consistent with departmental standardsStrong interpersonal and communication skills and willingness to operate within a teamProven experience working on and meeting deadlinesStrong organizational skillsWhy you should apply:
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Technical Support Specialist
3 weeks ago
Vancouver, BC, Canada Fortinet Full timeDescription Fortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs...
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Technical Support Specialist
2 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
6 days ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role:We’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...
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Technical Support Specialist
2 months ago
Vancouver, Canada Com Pro Business Solutions Full time**A successful Canadian supplier of**: **photocopiers, printers and document solutions since 1998.**: We partner with three of the global leaders in office equipment, Lexmark, Sharp and Xerox, which actively support our technical team in providing world-class service. Com Pro offers a pleasant work environment, excellent benefits plan and attractive...
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Technical Support Specialist
2 months ago
Vancouver, Canada Real Estate Webmasters Full timeREW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...
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Technical Support Specialist
3 weeks ago
New Westminster, BC, Canada Sasmar Healthcare Full timeWe are looking for a talented Technical Support Specialist to join our team . As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams. You will play a crucial role in ensuring the smooth operation of our IT systems and resolving any technical issues that may arise. ...
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Technical Support Specialist
3 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if yo
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Technical Support Specialist
2 months ago
Vancouver, Canada Insurance Council of BC Full timeThe Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **Why Work for the Insurance Council?** Work with a great team of people in a...
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Technical/Help Desk Support Specialist
2 weeks ago
Vancouver, BC, Canada Hyundai Auto Canada Corp. Full timeAutomotive Technical Support Specialist- WZ We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars....
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Technical Support Specialist
3 weeks ago
Vancouver, BC, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about...
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Technical Support Specialist
2 weeks ago
Vancouver, Canada E-xact Transactions Canada Ltd Full time**Position**: Technical Support Specialist **Location**: Vancouver, Canada, Scottsdale, Arizona, or Remote **About Us** Exact Payments is a leading provider of high-performance payment services to bank partners, software platforms, and omnichannel merchants. Exact delivers a highly scaled payments platform integrated with leading processors in the US and...
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Technical Support Specialist
7 days ago
Vancouver, Canada E-xact Transactions Canada Ltd Full time**Position**: Technical Support Specialist **Location**: Vancouver, Canada, Scottsdale, Arizona, or Remote **About Us** Exact Payments is a leading provider of high-performance payment services to bank partners, software platforms, and omnichannel merchants. Exact delivers a highly scaled payments platform integrated with leading processors in the US and...
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Technical Support Specialist
2 months ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
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Technical Support Specialist
2 months ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
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Technical Support Specialist
1 week ago
North Vancouver, Canada ICBC Full timeAt ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and...
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Technical Support Specialist
1 week ago
Vancouver, Canada Avigilon Full timeJob Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...
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Technical Support Specialist
2 weeks ago
Vancouver, Canada Avigilon Full timeJob Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...
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Technical Support Specialist
2 weeks ago
Vancouver, Canada Avigilon Full timeJob Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...
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Technical Support Specialist
2 weeks ago
Vancouver, Canada Avigilon Full timeJob Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...
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Technical Support Specialist
1 week ago
Vancouver, Canada Avigilon Full timeJob Description Technical Support Specialist Vancouver, Canada Avigilon, a Motorola Solutions company, is defining the future of the security industry through innovative end-to-end-solutions. We're changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the...