Service Advisor Mercedes-Benz Langley Langley, BC

Found in: Jooble CA O C2 - 2 weeks ago

Ontario, Canada Dilawri Group of Companies Full time

Looking for a greatopportunity to work in Canada’s largest Automotive Group? Join the Familytoday, the Dilawri Lifestyle is waiting for you

Mercedes-Benz Langley is currently looking to fill aposition of a  Service Advisor. 

Reporting to theservice manager, the service advisor is responsible for promptly andcourteously serving all service customers. This person will ensure theyaccurately obtain all required information on repair orders, fully explainrequired work and obtain proper authorization for the required work whilemaintaining focus on Customer Satisfaction and Labor Sales.

Duties andResponsibilities:

  • Ensurecustomer satisfaction.
  • Promptly meetand greet all clients in a friendly and courteous manner
  • Handle clientconcerns and/or misunderstandings with courtesy and tact
  • Completevehicle inspections
  • Obtainpre-authorization costs, parts availability, and payments
  • Review andmonitor all appointment files, recommendations, scheduled maintenance, andcheck for previous service recommendations
  • Explain whatservice/repair is recommended to customers
  • Monitorrepair process, check job status and update work in process
  • Monitor allrepair orders from opening to closing and ensure that customers areupdated on progress
  • Review CSImonthly score and day to day performance
  • Review withthe customer loaner policies and warranty details
  • Other dutiesas assigned by management

Advantages of the DilawriLifestyle:

  • First hand mentoring fromauto industry leaders
  • Employee discounts onvehicle purchases and leases
  • Employee discounts onservice and parts
  • Competitive compensation
  • Exclusive Dilawri offers
  • A true Family culture

Dilawri Groupof Companies is Canada’s largest automotive group with 75 + franchised dealerships representing35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta,British Columbia, and Washington DC. Privatelyowned and operated by the Dilawri family since 1985, the company continues toexpand its footprint in Canada, building on its history of excellence in theautomotive industry. With more than 4,000 employees, Dilawri Group of Companiesis proud to offer exceptional products and customer service in everydealership.

Dilawri Groupof Companies is not only a leader in the automotive industry, it is also aleader in the communities it serves, having established The Dilawri Foundationin 2002. The Dilawri Foundation has contributed tens of millions of dollarsthroughout Canada supporting a variety of charitable causes.

Go to ourwebsite to see more about our company and the many reasons why you will want towork for us

We do thank allapplicants in advance, but only those selected for an interview will becontacted. Thank you for your interest.

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