Client Service Representative
4 weeks ago
S'agit-il d'un emploi pour étudiant et/ou jeune ? Notre priorité est la santé et le bien-être des membres de notre personnel et de la population de l’Ontario. Par conséquent, ce poste peut consister à faire du télétravail pendant toute la durée d’emploi ou une partie de celle-ci. Le modèle de la Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail (WSIB) combine le travail à domicile, au bureau et sur le terrain. Lorsqu’il sera possible de le faire en toute sécurité, la personne ayant obtenu ce poste pourrait être appelée à travailler dans un bureau.
Lorsqu’une personne subit une lésion professionnelle ou contracte une maladie au travail, nous réagissons rapidement pour lui fournir des prestations pour perte de salaire, une protection médicale et du soutien en vue de son retour au travail. Vous aurez également droit à un salaire compétitif, à un programme d’avantages sociaux exhaustif et à un régime de retraite à prestations définies.
Vous recevrez également un salaire compétitif et pourrez participer à notre régime de soins dentaires et d’assurance-maladie.
Remarque : Il s’agit d’un poste vacant bilingue (français et anglais).
Nous sommes à la recherche de spécialistes du service à la clientèle chevronnés pour travailler au sein de notre Division des solutions multicanaux, du lundi au vendredi, de 13 h à 16 h. Éduquer les clients sur les politiques et les procédures, leur expliquer comment remplir les formulaires et les demandes, et les orienter vers les partenaires commerciaux au besoin.
• Envoyer des notes de services écrites à la main, des courriels ou des notes de service en ligne aux employés concernés.
• Accomplir des tâches de bureau durant les périodes creuses comme consigner les statistiques des appels téléphoniques, indexer les documents, coder et trier le courrier, envoyer des lettres, etc.
• Remplacer occasionnellement l’agente ou l’agent d’accueil, ou encore aux archives et à la salle du courrier durant les pauses et les pauses-repas. Diplôme d’études secondaires ou une combinaison équivalente de scolarité et d’expérience.
• Un an d’expérience dans le service à la clientèle, dans un centre d’appel de préférence.
• Connaissance des méthodes et des processus généraux de bureau pour appliquer et suivre les directives reliées à l’accès aux renseignements, aux demandes de dossiers, aux soldes de compte, etc.
• Connaissance des systèmes informatiques comme Microsoft Outlook et Microsoft Office Suite.
• Compétences relationnelles, faire preuve de courtoisie, de tact et de diplomatie, bonne capacité d’écoute et d’interrogation pour travailler en équipe et répondre aux demandes de renseignements des clients Voici notre engagement envers l’équité, la diversité et l’inclusion :
La WSIB s’engage à être accessible et inclusive, et à suivre des pratiques d’emploi accessible et sans obstacle, conformément à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO). Ces circonstances peuvent inclure des activités politiques, un poste de conseil d’administration ou d’autres emplois externes ainsi que certaines relations personnelles (p. Si vous avez toute question au sujet de vos obligations concernant les conflits d’intérêts ou de la divulgation de ceux-ci, veuillez communiquer avec le Centre d’acquisition de talents à l’adresse talentacquisitioncentre@wsib.Ces renseignements seront utilisés par le Centre d’acquisition de talents et les parties qui embauchent pour la WSIB afin d’évaluer et de valider vos qualifications, de déterminer si vous répondez aux exigences des postes vacants et de recueillir des renseignements pertinents aux fins du recrutement. Si vous avez des questions ou des préoccupations concernant la collecte et l’utilisation de vos renseignements personnels, veuillez communiquer avec le Bureau de la protection de la vie privée de la WSIB à l’adresse privacy_office@wsib.Le Bureau de la protection de la vie privée ne peut pas fournir de renseignements sur la situation de votre demande d’emploi. ne.s ou au Fonds de défense des droits des francophones
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