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Help Desk support/ Endpoint Services

1 month ago

Québec QC, Canada company Full time

Duration: 1 year contract (High chance of extension or conversion to Perm. FT)

Location: Quebec, QC (area code starts with G1V)

Hybrid work model: 2-3 days a week onsite ( non-negotiable )

Technical Requirements:

  • Windows Operating System
  • Microsoft Office 365
  • Microsoft Entra ID
  • Local Area and Wide Area Networks
  • Wireless Networks
  • Printers
  • MS Teams collaboration platform
  • Mobile Devices Management (MDM)

Skills:

  • 5+ years of experience supporting a technical Help Desk (L2 and L3) and working directly with the Endpoint Services
  • Fully Bilingual in French and English (proficient bilingualism0
  • Strong written and verbal communication skills
  • Formal Education in Information Technology or a Computer Science

Responsibilities:

  • Work directly with the Endpoint Services team to provide technical support to staff working remotely or located in Green Shield’s Quebec based locations as well as offices in Windsor, Toronto, London, Montreal, Quebec City, Calgary, and Vancouver offices.
  • Provide first and second level Help Desk support onsite to our Quebec City location as part of our onsite essential services team.
  • Troubleshoot problems reported by customers in various business areas and Information Technology related to desktop computers, laptops, and mobile devices.
  • Help maintain inventory, build, and deploy endpoint devices following documented and automated procedures ensuring the highest levels of quality are maintained throughout the asset’s life cycle.
  • Assist customers in the setup and configuration of their personal computer or related endpoint devices.
  • Provide instructions to customers regarding the basic use of personal computers and the corporate network.
  • Install software products and product upgrades on personal computers or related devices.
  • Research new personal computer products for prospective use by Green Shield.
  • Read industry publications regarding the provision of personal computer technical support.
  • Assist Network & Host Computing Infrastructure staff as required.
  • Align with corporate policies and maintain Liability security clearance.
  • The ability and willingness to work extended hours to provide onsite and remote support and call-out support is required.