Retail Shop Manager on Duty, Sports Club DC

4 weeks ago

Toronto ON, Canada Equinox Fitness Club Full time

Retail Shop Manager on Duty, Sports Club DC
Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels and Equinox Media are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.
We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness.We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. we’re a community vested in each other’s success. We are looking for energetic, creative, and enthusiastic Retail Shop Manager-on-Duty to join the Equinox team at its state-of-the-art location in Washington DC This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.
The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures.
SALES & SERVICE:
Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
Coaches and develops Shop Associates in selling tactics, tools and understanding key business metrics
Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
Maintain knowledge of all club and Shop services, programs and products
Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
Assists Regional, District and/or Area Shop Manager with hiring, training, coaching and development of Shop staff
Assists Regional, District and/or Area Shop Manager with scheduling and shift coverage
Ensures that both The Shop and the Shop staff is reflective of the company brand standards; through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms
Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
Complies with and enforces all company policies and procedures; embraces and supports company initiatives
Proven leadership ability, and the ability to take direction
Experience in a customer service business; preferably in retail
Excellent time management, organizational, problem solving and communication skills
Ability to utilize new techniques and ideas
Be available to work a varied schedule, based on the needs of our unique retail business
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
For more information regarding our career opportunities, please visit one of our clubs or our website at
Must have a legal right to work in the United States.
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