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Golf Shop Attendant

2 months ago

Toronto, Canada Donalda Club Full time

APRIL TO NOVEMBER 2024

Donalda Golf & Country Club, founded in 1960, is a prestigious year round private club that offers a high standard of social, athletic and dining facilities to our members and their families. We are located in central Toronto and accessible by TTC. Our caring and attentive staff members are focused on providing authentic hospitality and meaningful experiences to each and every member and guest. Our Club is a place where high expectations aren't just met they are exceeded by making our members and guests feel special.

We are seeking a dedicated, member service-oriented professionals to join our Golf team as Full-time Golf Shop Attendant from April to November 2024(Weather dependent).

If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the Donalda team Our staff members continue to aim higher and show they care about our members, guests and each other to ensure we achieve our goal of creating unforgettable service experiences.

**WHAT WE OFFER**:

- Complimentary staff meals
- Complimentary parking
- Hourly rate: Starting from $17.50
- Wellness Spending Account (Upon contract completion)
- Golf Privileges
- One (1) Seasonal Vacant Position

**THE POSITION**:
Under the supervision and direction of the Head Golf Professional, the Golf Shop attendant will perform his/her duties to ensure the merchandising and customer service level of the Pro Shop is effective and efficient at all times. The incumbent in this position will work closely with the Merchandising Manager, Assistant Golf professionals and Pro Shop administration coordinator to ensure the golf department provides the best service to its members.

**AN OVERVIEW OF MAIN DUTIES & RESPONSIBILITIES**:

- Performs duties related to the merchandising and retail operations in the Pro Shop
- Attend weekly golf meetings providing sales updates and suggestions to improve the service of the golf department
- Be knowledgeable about the merchandise carried in the Pro Shop to provide customers with the most informative service
- Work with the Head Golf Professional and Guest Services Team to ensure that member service expectations are exceeded
- Perform daily opening/closing duties to ensure that the Pro Shop is tidy and clean at all times
- Assist members with booking tee times, answer questions and greet members in a friendly and professional manner through in person or through telephone
- Ensure the Pro Shop retail environment is well presented, and inventory levels are appropriate.
- Handle member complaints in a courteous and professional manner
- Be knowledgeable about the merchandise carried in the Pro Shop to ensure best service is provided to members and guest
- Perform any additional duties specified by the Head Golf Professional

**JOB SPECIFICATIONS/ QUALIFICATIONS REQUIRED**:

- Completion of High School Education (Grade 12) is required
- Post Secondary education in a related field/ an accredited Golf Management Program is preferred
- Knowledge of the game of golf and the principles surrounding etiquette is required
- Minimum 2 years experience in a similar work environment
- Strong customer service and interpersonal skills
- Must be able to work under pressure while maintaining composure and performance standard during busy peak periods
- Must be able to perform lifting and mild strenuous activity
- Well groomed, mannerly, co-operative and outwardly friendly (team oriented).
- Able to work shifts - days, evenings, weekends, and holidays
- Punctual and reliable

**CERTIFICATES, LICENSES, REGISTRATIONS**:
Post Secondary education in a related field/ an accredited Golf Management Program is preferred

Please note that duties will be added, deleted or assigned as required.

We thank all applicants for their interest and will only contact those selected for an interview.

Applicants who do not already have legal permission to work in Canada will not be considered.

Donalda Club is an equal-opportunity employer. We are actively working towards creating a diverse work environment because we believe our teams are stronger with different perspectives and experiences.

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