Hospitality Associate, Food Service

Found in: Jooble CA O C2 - 2 weeks ago

Edmonton AB, Canada Fort Edmonton Park Full time

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. The Hospitality Associate position is two-fold. Hospitality Associates represent the Fort Edmonton Park team at private events by supervising and trouble-shooting throughout the event. They work closely with the Sales Team, they are on-hand to help the event coordinator manage the on-site logistics. Associates are also responsible for daily operation of the Hotel Selkirk including functions like check-in/out of guests, room cleaning, general cleaning and other hotel functions. The Hospitality Associate must possess a positive and upbeat attitude with a desire to deliver outstanding customer service to our guests. The Hospitality Associate will be responsible for greeting guests, responding to guest inquiries, providing directions, assisting with hotel functions. The Hospitality Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Other duties include but are not limited to, setting venues, product and equipment delivery, cash handling, bar service, room cleaning and assisting with guest tours onsite. The Hospitality Associate must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Provide a high level of service within all areas of the Hospitality Department including Private Events and Boutique Hotel. This will include contact with clients during events, triaging requests, providing directions and liaising with other on-site departments;
● Assist with Private Event setup and teardown; Coordinate maintenance work with Hospitality Management and Operations Department;
● Assist with hotel functions, including but limited to: front desk and/or night clerk responsibilities,
housekeeping of hotel rooms, custodial duties, snow removal, assisting with luggage transportation, and greeting guests;
● Operate and reconcile point of sale systems efficiently and accurately for hotel check ins;
● Observe and report any unusual occurrences and/or security issues to the Hospitality Management and/or Supervisor(s);
● Consistently practice guest and associate safety, upholding FEMCo's health and safety policies; ● Open availability for shifts including evenings, weekends, overnights and holidays is required;
● Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season
● Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; May be exposed to chemicals, smells, elements, noise, temperature etc.;
● Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;
● Required to wear a uniform and/or clothing within Hospitality Guidelines including closed toed shoes;
● Photography and Information Release Form required in accordance with FEMCo policy as this role may participate in media events as required;
● Job Types: Casual/Part-time
Hours of work: approximately 1- 4 shifts per week (7.We are committed to diversity at FEMCo, as an equal opportunity employer, we encourage applications from all qualified individuals.

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