Remote UX Software Researcher

3 weeks ago

Montréal QC, Canada Lightspeed Restaurant Full time

We’re looking for a Senior User Experience Researcher to join our centralized UX Research team. Collaborating closely with product managers, designers, and cross functional research partners, you will own the research process across all stages - from generative discovery to iterative evaluation.
Deliver a diverse range of generative and evaluative research projects from end to end, expertly leveraging a variety of qualitative and quantitative research methods
Collaborate effectively with the CX, Data Analytics, and Market research teams, leveraging data from various organizational sources to inform research initiatives.
Design, craft, and and facilitate workshops and/or labs, with internal and external participants
Scale UX research by upskilling and empowering designers to perform research through coaching of UXR methodology. 
culture, operations, impact), through building new pathways, systems, and ways of working.
Uphold data privacy and user rights throughout the research process.
We're looking for a Senior candidate who has experience with the following:
~4+ years of experience conducting digital consumer facing ux research on a variety of devices/platforms (desktop, smartphone, tablet) and working alongside cross-functional product teams.
~ Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, tree testing, iterative prototype testing, contextual inquiry, ethnography, A/B testing and experimentation
~ Experience with a broad set of quantitative research and analysis methods, including task performance-based analysis, multivariate testing, and various statistical data analysis approaches (cluster, conjoint, factor, etc)
~ Experience building, facilitating, and leveraging remote/in person workshops for the purposes of strategic alignment, research, and/or ideation.
~ Proven ability to strategically identify, scope, and prioritize impactful research projects alongside cross-functional stakeholders and leaders
~ Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time 
~ Bachelor’s degree required; advanced degree preferred in research, psychology, social science, engineering, or a related field
~ Proven ability to identify and execute creative and effective user research approaches

Ability to do your job in a truly flexible environment;
Unlimited paid time off policy
Mental health online platform and counselling & coaching services
#Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Try to be creative and say something that will catch our eye *


What languages do you speak fluently? *

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