Customer Support Agent
3 weeks ago
Role: Customer Support Agent
Location: Remote
On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience.
You will be primarily providing support via incoming calls but may be asked to work chats or emails in the future on an as-needed basis.
What you will do:
- Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
- Responding to chat or email queries from customers with account or technical related questions as needed.
- Documenting customer issues in the client system and updating customer information.
- Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
- Additional duties as needed, to be discussed during your interview.
To Qualify:
- You must have a high school diploma or equivalent.
- 1 year call center experience preferred.
- We will pay you to complete online training, but you must commit to attending – 100%, no missed time
- Be able to complete and pass a background check
TECHNICAL REQUIREMENTS:
- Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
- All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
- Must have reliable high-speed internet
- 20MB download minimum
- 10MB upload minimum
- DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
- For this position, a wired USB headset with built-in microphone and noise cancellation is required.
-
Customer Support Agent
2 weeks ago
Ontario, Canada EightSix Network Inc Full timeOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support and assisting customers with...
-
Customer Support Agent
3 weeks ago
Ontario, Canada Tech Mahindra Full timeRole: Customer Support Agent Location: Remote On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical...
-
Customer Support Agent
3 weeks ago
Ontario, Canada Tech Mahindra Full timeRole: Customer Support Agent Location: Remote On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical...
-
Customer Support Agent
3 weeks ago
Ontario, Canada Tech Mahindra Full timeRole: Customer Support AgentLocation: RemoteOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support...
-
Customer Support Agent
3 weeks ago
Ontario, Canada Tech Mahindra Full timeRole: Customer Support AgentLocation: RemoteOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support...
-
Customer Support Agent
3 days ago
Ontario, Canada Tech Mahindra Full timeRole: Customer Support AgentLocation: RemoteOn this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support...
-
Customer Support Specialist
1 week ago
Ontario, Canada iLobby® Facility & Visitor Management Full timeAbout iLobby Visitor Management iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...
-
Insurance Agent
6 days ago
Ontario, Canada KABS Technology Solutions Full timeDescriptionWe are seeking a highly motivated and enthusiastic Insurance Agent to join our team. As an Insurance Agent, you will have the opportunity to build relationships with clients and provide them with personalized insurance solutions to meet their needs. This is a rewarding career that offers flexibility, ongoing training, and unlimited earning...
-
Insurance Agent
1 week ago
Ontario, Canada KABS Technology Solutions Full timeDescriptionWe are seeking a highly motivated and enthusiastic Insurance Agent to join our team. As an Insurance Agent, you will have the opportunity to build relationships with clients and provide them with personalized insurance solutions to meet their needs. This is a rewarding career that offers flexibility, ongoing training, and unlimited earning...
-
Insurance Agent
1 week ago
Ontario, Canada KABS Technology Solutions Full timeDescriptionWe are seeking a highly motivated and enthusiastic Insurance Agent to join our team. As an Insurance Agent, you will have the opportunity to build relationships with clients and provide them with personalized insurance solutions to meet their needs. This is a rewarding career that offers flexibility, ongoing training, and unlimited earning...
-
Insurance Agent
6 days ago
Ontario, Canada KABS Technology Solutions Full timeDescription We are seeking a highly motivated and enthusiastic Insurance Agent to join our team. As an Insurance Agent, you will have the opportunity to build relationships with clients and provide them with personalized insurance solutions to meet their needs. This is a rewarding career that offers flexibility, ongoing training, and unlimited earning...
-
Accounts Receivable Agent
7 days ago
Ontario, Canada Air Liquide Full time**How will you CONTRIBUTE and GROW?**: The main object and purpose of the Accounts Receivable Agent position is to support Sales and Customer Service teams by making it possible to provide credit services to customers, maintain good relationships with them and contribute to the financial health of Air Liquide Canada’s organization, while promoting ALC’s...
-
Mortgage Agent
1 day ago
Whitby, Ontario, Durham region, Canada Lendwire Full timeCompany DescriptionLendwire is a leading online mortgage brokerage providing hassle-free, affordable, and tailored mortgage solutions across Canada. With an innovative approach combining cutting-edge AI technology and P2P platforms, we match our customers with the best rates and terms tailored to their unique needs and financial goals. We believe in...
-
Representative - Customer Care Representative
3 weeks ago
Ontario, Canada Insurancenicole Full timeNicole Fulcher Desjardins Insurance Agency is growing and we would love you to have a career in the insurance field working with our team. * FULL TIME- Nicole Fulcher Insurance Agency Limited - Position is in Uxbridge, Ontario * IN OFFICE POSITION * Nicole Fulcher Desjardins Insurance Agent Location * Monday- Friday We are an independently owned...
-
Mortgage Agent
2 weeks ago
Cambridge, Ontario, Waterloo region, Canada AKAL Mortgages Inc. Full timeCompany Description AKAL Mortgages Inc. is a leading mortgage financing company located in Cambridge, ON. We are committed to excellence and aspire to be the ultimate choice in mortgage financing. Our mission is to empower both brokers and consumers in the pursuit of their dreams. We redefine standards and make dreams a reality in the industry.Role...
-
Mortgage Agent
4 weeks ago
Ottawa, Ontario, Ottawa region, Canada SJC Financial Full timeThinking about becoming a mortgage agent? Join SJC Financial, one of Canada's top mortgage brokerages. We help Canadians finance over $100+ million in volume per year. SJC Financial offers high quality training, finance tools, and provides crucial hands-on experience. Work completely independent from home or from the SJC Financial office spaces. We offer...
-
Ontario, Canada Insurancenicole Full timeNicole Fulcher Desjardins Insurance Agency is growing and we would love you to have a career in the insurance field working with our team. * FULL TIME- Nicole Fulcher Insurance Agency Limited - Position is in Uxbridge, Ontario * IN OFFICE POSITION * Nicole Fulcher Desjardins Insurance Agent Location * Monday- Friday We are an independently owned Insurance...
-
Inside Service Agent
3 weeks ago
Ontario, Canada Allstate Canada Full timeThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home-Based (rotating shifts) Contact Centre is open - Monday to Friday, 7 am...
-
Inside Service Agent
2 weeks ago
Ontario, Canada Allstate Canada Full timeThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home-Based (rotating shifts)Contact Centre is open - Monday to Friday, 7 am to...
-
Inside Service Agent
3 weeks ago
Ontario, Canada Allstate Canada Full timeThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Role Designation: Home-Based (rotating shifts)Contact Centre is open - Monday to Friday, 7 am to...