International Customer Support Expert

2 weeks ago

Halifax NS, Canada Kuehne + Nagel AS Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Halifax site is looking for a new Reefer Customer Care Expert to join our Sea Logistics team. Your Role
As a Sea Logistics Reefer Customer Care Expert, you will play a crucial role in understanding Kuehne+Nagel’s business, services, and products. Your responsibilities include comprehending customer needs, effectively communicating both positive and negative news, and following up on customer interactions. You’ll seek win-win solutions by balancing customer requirements with organizational integrity. Demonstrating appreciation for the customer’s business and liaising with operations and customers to ensure a smooth flow of information are also key aspects of this role. You will report to the Sea Logistics Reefer Manager Your Responsibilities
Prepare reefer export shipment file
Review selling and buying rates to maximize GP
Arrange bookings as per customers requirements
Participate in customer meetings and QBRs
Liaise with sales in order to understand customer needs and expectations
Share SOP / CP within KN organization
Customer orientation
Develop new opportunities in conjunction with sales team
Arranging booking of cargo with carriers, internal service providers and agents in all modes.
Develop and implement work with overseas counterparts as may be required.
Arrange all necessary documentation as may be necessary to meet shipment requirements.
Assist with invoicing and job costing where applicable.
Assist with execution to the client's satisfaction, consistent with cost, schedule and contractual requirements.
Promote & Sell & Insure when required insurance to customers
Acknowledge payables in ACON
First escalation point for reefer exports
On-the-desk training of new staff
Other duties as may be assigned and required
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
~ Bachelor's Degree in Supply Chain Management, International Business or similar field
~2+ Years Sea Logistics experience (Reefer business experience is a plus)
~ Proficiency in Microsoft Suite

Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID #J-18808-Ljbffr

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