Customer Market Manager

4 weeks ago

Halifax NS, Canada Coding Black Females Ltd. Full time

We’re on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you’ll impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows.
We’re committed to Help Britain Prosper and become the best bank for customers. As part of this, we’re redefining our data and digital capabilities, providing customers with personalised, simpler, continuous interactions across online, mobile and branches. Our digital platforms (public website, mobile & tablet app, and internet banking website) are where the majority of customer and colleague interactions with the bank take place. Are you passionate about enhancing customer experience through creating powerful customer insight? We’re looking for Customer Journey Managers to join our team, where you’ll be responsible for understanding and optimising the end-to-end customer experience (both internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
The role involves working with colleagues based on and offshore across multiple teams, across business functions, technology applications, and vendor solutions.
The Data Engineering Lab are a group of Product Owners, Integrators, Customer Journey Managers, Business Agility Leads and Engineers supporting the Markets business. We have a passion for the products we support, and a desire to improve the way we deliver change. We are hugely proud of the relationship we have built with our partners and users, adding visible value to the bank with our ability to react to change whilst keeping a strong focus on the ever growing regulatory environment. We work in an agile and collaborative manner, continuously learning, improving and sharing knowledge with the wider team.
It also means monitoring and optimizing the customer experience and using feedback and data to drive continuous improvement.
Integrate insight and knowledge from disparate data, processes and systems which are relevant to the customer journey to continually evaluates the effectiveness of the journey from a customer and business perspective.
Measure and monitor outcomes, using performance feedback to inform future improvements to be added to the roadmap, driving future data requirements.
Relevant experience in Market Data domain. Deep understanding of Market Data (Curves, Vols) , market data sources, reference data.
Good understanding of real-time and snapshot vendor market data products from one or more providers.
Experience ensuring market data contractual compliance for applications and responding to audit requests.
Understanding of time series databases, market data APIs, and other technical implementations.
We have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve an exciting and fulfilling career. Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working. You’ll get to develop expertise in a wide range of data capabilities as well as come on our journey to Cloud based solutions. We’re committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We’re an equal opportunity employer and deeply value diversity within our organisation. It also helps that we have a reputation for being a caring, encouraging employer, willing to support and invest in people as they move through life’s phases and variety of challenges.
Stonewall Top Private Sector Employer’, ‘Top10 Employer for Working Families’, ‘The Times Top 50 Employer for Women’, ‘Gold Standard’ and “Best Workplace Adjustments Process” from the Business Disability Forum – each demonstrating our dedication to the principles of agile working and inclusion for all.
If you have the right skills, we’re after and playing a key role in our continuing transformation programme appeals then get in touch.

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