Field Quality Specialist

4 weeks ago


Ontario, Canada EMCOR Group Full time

EMCOR Group Field Quality Specialist Madison , Wisconsin Apply Now
is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
Field Quality Specialist
The Field Quality Specialist is responsible for managing 75-120 Retail site locations. Position serves as an operational escalation point between the client(s) field operations, specifically District Managers/AVPS, and, in some instances, store managers, in addition to USM internal account teams. This individual also partners with Account Management in a relationship management capacity to support the client(s). This individual is also responsible for visiting in-house sites every other month. This individual assists with vendor on-boarding, training, and building relationships with the crews and key points of contacts. The Field Quality Specialist may be required to attend services and is required to support grand openings and remodels with visitations on specific dates
Visits sites in the designated territory minimum once per month.
Drives operational service performance of suppliers inclusive of training and on-site visits
Reaches out monthly via phone or email.
Trains crews on-site
Reviews contracted services and frequencies with Account Management to find opportunity for additional services.
Minimum BS/BA degree in Business related field or the equivalent in education and work experience. Equivalent combination of training, education and experience. Strong operational and training experience and previous background in facilities services management preferred.
Valid driver's license and passport. Bi-lingual communication skills (Spanish/English) a plus.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services.



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