Design Strategy Lead

4 weeks ago

Toronto ON, Canada Compunnel Inc. Full time

We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and research to execution., ensuring that the customer is at the heart of all business decisions we make. Reporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision. Key Accountabilities • Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process. • Contribute to the overall design strategy, vision and journeys for our digital products and services, ensuring alignment with business objectives and customer needs. • Gather key customer, advisor and stakeholder pain points, unmet needs and opportunities across various journeys to inform customer experience improvements and drive recommendations • Define and own the end-to-end journey across multiple channels with a digital-first mindset. • Drive the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards. • Collaborate closely with marketing, product, technology, and other stakeholders to translate business requirements and user insights into innovative design solutions that delight our customers and drive business results. • Lead interviews, co-creation workshops with business partners and develop critical design artefacts (insight reports, journey maps, blueprints, personas, prototypes etc.) to document, communicate and monitor the experience over time. Key Performance Goals/Measurement • Share accountability with value stream leadership for continuous delivery of measurable business value via key metrics. • Accountable for HCD process adherence, HCD quality results, Net Promotor Scores, Customer Satisfaction Results.Requirements: • A degree in design, business or related discipline, or equivalent work experience. • Deep experience with user-centered research, design methods and techniques (Human-Centered Design). • Proven track record of delivering successful digital products and services in a financial services or similar industry. • Outstanding skills in research, analysis, communication and facilitation. • Experience leading a team of seasoned professionals (including without direct reporting relationships) in an agile environment; excel in iteration, collaboration, and adaptability.• Proficient in Figma, Mural, usertesting.com and/or other design, research, and collaborative tools.

  • Design Strategy Lead

    6 days ago

    Toronto, ON, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 12 months contract Location: Toronto ON Job Type: Hybrid (3 days from office) Payrate: $48/hr. on T4 Job Description You’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage...

  • Design Strategy Lead

    4 weeks ago

    Toronto, ON, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 12 months contract Location: Toronto ON Job Type: Hybrid (3 days from office) Payrate: $48/hr. on T4 Job Description You’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage...

  • Design Strategy Lead

    4 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Design Strategy Lead

    5 days ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Design Strategy Lead

    4 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 12 months contract Location: Toronto ON Job Type: Hybrid (3 days from office) Payrate: $48/hr. on T4 Job Description You’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage...

  • Design Strategy Lead

    3 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Design Strategy Lead

    4 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Design Strategy Lead

    1 week ago

    toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Design Strategy Lead

    4 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider.Contract: 12 months contractLocation: Toronto ONJob Type: Hybrid (3 days from office)Payrate: $48/hr. on T4Job DescriptionYou’ll be part of a global team of designers and experience strategists who are responsible for carrying projects through from early-stage discovery and...

  • Creative Design Lead

    4 weeks ago

    Toronto, ON, Canada Recruitment By Design Full time

    Our client, an architecture & interior design firm in Toronto, is looking to add a Manager of Interior Design to their commercial projects team. Our client is one of Canada’s most progressive architectural firms, with an agile studio of 240+ committed, creative and driven professionals. They excel at developing client-centric concepts that are based on...

  • Creative Design Lead

    4 weeks ago

    Toronto, ON, Canada Recruitment By Design Full time

    Our client, an architecture & interior design firm in Toronto, is looking to add a Manager of Interior Design to their commercial projects team. Our client is one of Canada’s most progressive architectural firms, with an agile studio of 240+ committed, creative and driven professionals. They excel at developing client-centric concepts that are based on...

  • Data Strategy and Design Lead

    2 months ago

    Toronto, Canada Ministry of Indigenous Affairs Full time

    Do you have proven leadership skills, combined with demonstrated data governance, privacy, security, and integration experience? If so, consider this unique opportunity to lead the development of data & analytics strategy, data policy, and data governance in support of enhanced and privacy-protected data access, integration, use, and control frameworks...

  • UX Design/Strategy Lead

    1 week ago

    Toronto, Ontario, Canada Robertson & Company Ltd. Full time

    Financial Services experience is a MUSTReporting to the Director, Experience Design this is a critical role that will drive day to day execution of our Experience Vision.Key Accountabilities Champion a human-centric mindset throughout the organization, advocating for the importance of empathy, research, and testing in the design process. Contribute to the...

  • Data Strategy and Design Lead

    1 week ago

    Toronto, Ontario, Canada Ministry of Indigenous Affairs Full time

    Do you have proven leadership skills, combined with demonstrated data governance, privacy, security, and integration experience?If so, consider this unique opportunity to lead the development of data & analytics strategy, data policy, and data governance in support of enhanced and privacy-protected data access, integration, use, and control frameworks across...

  • Design Strategy Lead

    3 weeks ago

    Toronto, Canada Compunnel Inc. Full time

    We are hiring for our client, a leading Financial and Insurance service provider. Contract: 12 months contract Location: Toronto ON Job Type: Hybrid (3 days from office) Payrate: $48/hr. on T4 Job Description You’ll be part of a global team of designers and experience strategists who are respo

  • Lead, Strategy

    1 week ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Lead, System Strategy, Planning, Design

    1 week ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are dedicated to fostering a strong organizational culture that unites and motivates all team members throughout the province. Our vision is to become a leading authority in health and well-being for everyone. Our mission is to link the health system to enhance and ensure fair health outcomes, experiences, and value. The way we...

  • Lead, Canada Strategy

    4 weeks ago

    Toronto, Canada Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Quality Lead

    5 hours ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Quality Lead We are currently seeking a Quality Lead to join our team in Toronto, ON. As a Quality Lead, you will play a key role in ensuring the highest quality standards in our payment processing systems. Your expertise in the payment domain and SWIFT standards will be essential in leading the quality assurance team and delivering reliable payment...

  • Partnerships Lead

    23 hours ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...