Overnight Front Office Manager

4 weeks ago


Vancouver BC, Canada the Hilton Vancouver Downtown Full time

Job DescriptionThe Hilton Vancouver Downtown Hotel is seeking a Front Office Manager who is responsible for the overall direction, coordination and evaluation of all areas of the Front Office, including interviewing, hiring and training of team members. Directing work and addressing complaints and resolving service issues. Ensure team members have current knowledge of hotel products, services, pricing, daily events/business, as well as local knowledge of the area. Responsible for providing timely feedback and performance reviews to all Front Office team members. Monitor the appearance, standards and performance of the team. Conduct daily pre- shift meetings and departments meetings. Responsible for effectively handling all guest comments both in person and in writing, with an ability to identify and rectify any concerns in a timely manner. Ensure consistent delivery of services and benefits to guests, and Hilton Honors Members. Assist and support in controlling expenses in the Front Office Operation. Schedule the Front Office team in accordance with occupancy forecasts. As a member of the Emergency Team, ensure all team members are familiar with fire emergency safety procedures. Maintain flexible availability to manipulate days off with respect to occupancy and group bookings. Serve as Manager of duty on some shifts.Proficiency in Excel, Power Point, and Microsoft Word and hospitality software. Hotel management diploma an asset. Strong guest service skills and supervisory skills are essential. Administrative, organizational, and time management skills are required. Have the ability to understand and analyze basic financial data (budget). Organized and detail-orientated, and able to manage conflicting priorities. Ability to work a flexible schedule.



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