Full Time Transportation Officer

Found in: Jooble CA O C2 - 2 weeks ago

Surrey BC, Canada Coast Capital Savings Full time

Job Type: Full Time

You are a master of conversation and like to help people who are struggling. By exercising sound judgment in balancing risk, you will effectively control delinquency and minimize potential losses to the auto and equipment finance group. Through these conversations, you will assess a situation, the restructuring of amendments, and the reporting of possible fraudulent accounts. Not only will you work in the present to assess and request repossession, including the organizing of transport and remarketing and sale of the asset, but you will also help with the future by making recommendations for changes to policy and procedures.



Reviewing accounts regularly (daily and weekly) to keep delinquency and repossession to a minimum and manage repossession effectively.
• Conducting prompt, courteous and persuasive telephone collection calls and following up on past-due accounts.
• Negotiating a mutually acceptable remedy to the customer's delinquent account.
• Educating our customers on acceptable payment arrangements and the benefits of their account with TFC and their credit bureau.
• Advising the Director on credit of problematic accounts.
• Accurately documenting all telephone calls using standard abbreviations or memos, as appropriate in the collection system.
• Minimum 2-3 Years of previous Collections experience required.
• Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Experience in the finance and leasing industry is considered an asset.



Equity, Diversity & Inclusion at Coast Capital
We are committed to building better, brighter, more inclusive futures for everyone - including our employees. At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.


~ Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.


~ Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.


~ In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.


~ Retirement options. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.


~ Mortgage and auto financing benefits . Employees save thousands on their mortgages and auto loans with best-in-category benefits.


~ We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.


~ We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.


~ Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.


D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. #

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