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Customer Service Representative
3 weeks ago
Adecco is currently hiring several Customer Service Representatives to work remotely from anywhere in Canada
Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, notice administrators and social media specialists in Canada.
In this role you will serve as the primary point of contact for customers, assisting them with inquiries, concerns, and providing exceptional service to ensure a positive experience. Our client is searching for the ideal candidate to assist with solid competencies in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.
If you are an effective communicator, problem solver and great at building positive relationships with customers we are looking for you
Pay rate: $27/hour
Location: Remote anywhere in Canada
Availability Required: Monday-Friday shifts | 3:00am – 11:00am EST
Job type: Temporary | full-time
Here’s why you should apply:
weekly pay
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.
Identify and address all customer questions and concerns.
Thoroughly research and understand all facets of customers’ requests.
Ensure content of oral and written communication meets the needs of the target audience
Work closely with Project Support Team
Overtime may be required during peak time.
Requirements:
Must be legally eligible to work, and reside in Canada
High School Diploma / GED required Associate Degree / College Degree preferred
1 year of customer service experience required
Must be Bilingual – German/English in both verbal and written communication
Ability to work between the hours of 3:00am – 11:00am EST
Exceptional written communication skills
Demonstrate strong conversational skills
Ability to work independently yet is a team player
Strong attention to detail
Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift
Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.
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