Client Success Manager

1 month ago

Toronto ON, Canada EightSix Network Inc Full time

WHO WE ARE:

Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.

We engage with the market on both demand and supply side to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.

If you are interested in joining one of the fastest growing companies in Europe and work on massive scalability challenges, this is the place for you.

KEY FIGURES

2014 · Founded by two ex-Googlers

2021 · Fundraising round of 40M€ & +10 countries & +230 Seedtaggers

2022 · Fundraising round of 250M€ + expansion into the U.S market

2023 · Expansion into 15 countries + 500 Seedtaggers

YOUR CHALLENGE

  • Develop and deliver comprehensive account strategy and planning strategies (and documentation) prior to client onboarding.
  • Initiate and execute client campaigns in accordance with agreed-upon timelines and budgets with Ad Operations team partner.
  • Respond to client inquiries and coordinate internal responses in a timely manner.
  • Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences ([e.g., weekly, monthly]
  • Monitor campaign performance regularly and make necessary adjustments.
  • Keep clients informed of any changes or issues affecting their campaigns promptly.
  • Address client concerns or issues promptly and professionally.
  • During campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategies that can improve campaign performance - new products, channels, audience targeting, etc.
  • Achieve Incremental Revenue Quarterly Goals for key accounts inside the book of responsibility.
  • Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
  • Escalate unresolved issues to senior management or Adops as necessary, summarizing the problem and attempted solutions clearly.
  • Hold regular team meetings with necessary stakeholders outside of the war rooms (bi-weekly) to discuss client accounts, share updates, and collaborate on strategies.
  • Leverage internal tools [e.g., Slack, Jira, etc.] for efficient internal communication and task management.
  • Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars
  • Maintain a high customer satisfaction score

You will Succeed in this Role if

  • You have 3+ year of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
  • You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
  • You are proficient in English with excellent business writing skills in email and deck format.
  • You have an eye for design and can build visually appealing presentations from scratch.
  • You have strong relationships at key agencies and clients.
  • You are an expert in SFDC or other CRM software.

SEEEDTAG PERKS

  • Key moment to join Seedtag in terms of growth and opportunities
  • One Seedtag: Work for a month from any of our open offices with travel and stay paid if you’re a top performer
  • Real flexible schedule to balance work and personal life
  • ️ A harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels.
  • Access to learning opportunities (learning & development budget) and Odilo online academy, where you can learn as much as you want.
  • We love what we do, but we also love having fun. We have many team activities you can join and enjoy with your colleagues

OUR DNA:

We are an AdTech family where innovative ideas and new ways to do things are welcome, we reject "that’s the way it’s always been done". In Seedtag you can find an energetic, fresh workplace, multicultural work environment where our members are from different countries from Europe, LATAM and so many more, where you will have the chance to impact directly on the company results. Seedtag DNA is unique from the very beginning, we celebrate and embrace diversity, also we want all our members (They, he or she) to feel like home, all of the human differences are welcome.

Be the first to be notified about new Client Success Manager jobs in Toronto, Ontario

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

#J-18808-Ljbffr

  • Manager, Client Success

    3 weeks ago

    Toronto, ON, Canada Exchange Solutions Full time

    Role DescriptionThe Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these...

  • Manager, Client Success

    3 weeks ago

    Toronto, ON, Canada Exchange Solutions Full time

    Role DescriptionThe Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these...

  • Manager, Client Success

    3 weeks ago

    Toronto, ON, Canada Exchange Solutions Full time

    Role DescriptionThe Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these...

  • Manager, Client Success

    2 months ago

    Toronto, ON, Canada Maple Full time

    ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

  • Client Success Manager

    3 weeks ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    1 month ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    1 month ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    3 weeks ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    3 weeks ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.WHO WE ARE:Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology...

  • Client Success Manager

    1 month ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising. WHO WE ARE: Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based...

  • Client Success Manager

    1 month ago

    Toronto, ON, Canada seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising. WHO WE ARE: Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based...

  • Client Success Manager

    21 hours ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising. WHO WE ARE: Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based...

  • Client Success Manager

    3 weeks ago

    Toronto, ON, Canada Seedtag Full time

    We are looking for a talented Client Success Manager in our New market Canada to join and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising. WHO WE ARE: Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based...

  • Client Success Manager

    2 months ago

    Toronto, Canada SRED.io Full time

    We are seeking a highly motivated Client Success Manager to join our team, working on an exciting software product to revolutionize the way companies track their innovation. The Client Success Manager will be responsible for managing the technical aspects of our client relationships, ensuring their success and satisfaction with our products and...

  • Client Success Manager

    2 months ago

    Toronto, Canada Buyapowa Full time

    **Dear new Client Success Manager** It's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new Client Success Manager who's going to take our amazing team to the next level, we just wanted to say hi. Becs, our MD of CS is especially excited to meet you - first because she's great and a pleasure to work...

  • Client Success Manager

    4 days ago

    Toronto, Ontario, Canada Buyapowa Full time

    Dear new Client Success ManagerIt's funny to think you're reading this, even though we haven't actually met yet. But, given that you're the new Client Success Manager who's going to take our amazing team to the next level, we just wanted to say hi. Becs, our MD of CS is especially excited to meet you - first because she's great and a pleasure to work with...

  • Manager, Client Success

    6 days ago

    Toronto, Canada Maple Full time

    **ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

  • Client Success Manager

    4 days ago

    Toronto, Ontario, Canada Curinos, Inc. Full time

    Client Success Consultant, Retail Deposits Full-time Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa's FBX business, Curinos brings to market a new level...

  • Client Success Manager

    1 week ago

    Markham, ON, Canada Metergy Solutions Full time

    Role: Client Success ManagerStatus: Full TimeReports to: Director, Client ManagementDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the...

  • Client Success Manager

    1 week ago

    Markham, ON, Canada Metergy Solutions Full time

    Role: Client Success ManagerStatus: Full TimeReports to: Director, Client ManagementDivision: Metergy Solutions, Inc.Location: Warden Office (Markham)The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the...