Office Operations Manager

**Join and Thrive at ITN Food Corp. as Office Operations Manager**

Are you an experienced operations leader, passionate about streamlining backend processes in the food industry? ITN Food Corporation, a leader in ethnic food industry, is seeking a dedicated Office Operations Manager to oversee our backend operations in Woodbridge, ON, Canada. This role offers an opportunity to manage operations involving order processing, logistics, and team coordination with multiple departments (sales, production, warehousing and logistics/third part logistics partner), ensuring efficient delivery of high-quality South Asian products while supervising supporting roles like Operations Administrative Coordinators and collaborating with sales and production and warehousing teams.

**Position Overview**: As an **Office Operations Manager**, you will drive our backend operations by managing sales order processing, coordinating fulfillment and deliveries, supervising administrative support, and optimizing logistics to support revenue growth. This full-time, permanent position involves hands-on leadership, risk mitigation, and collaboration with cross-functional teams, making it ideal for someone eager to excel in a fast-paced food distribution environment.

**Role & Responsibilities**
- Team Supervision: Lead and develop the operations team, including supervising Operations Administrative Coordinators on order entry, accurate, error-free and timely and efficient invoicing, administrative tasks, merchandising and maintenance of retail office areas, customer correspondence, front desk operations, data entry, document organization, and logistics coordination to ensure compliance and efficiency.
- Coordination & Logistics: Collaborate with production, warehouse, drivers, sales staff, and management to confirm product availability, prepare packages, schedule drivers, plan routes, track deliveries in real-time, and dispatch to the company’s customers across Ontario and Montreal using the company owned and third party logistics arrangement.
- Payment & Reporting: Track customer payments (e.g., via bank cheques), update the finance department, conduct daily morning meetings with management to review order status, and resolve any issues related to product availability and dispatches.
- Performance Optimization: Optimize operations and logistics performance, mitigate risks, develop and maintain SOPs for inventory management, supply chain processes, order fulfillment, and administrative coordination.
- Growth & Relationships: Pursue growth opportunities in line with company strategy, meet profit goals, establish and maintain relationships with customers and vendors, and provide feedback on market trends.
- Compliance & Development: Ensure team adherence to company policies, food safety standards, and regulations; coach staff on ERP systems, problem-solving, and customer service.

**Qualifications**:

- Experience: 3-5 years in operations management within food manufacturing, importing, warehousing, or distribution industries, with supervisory experience over coordinators or administrative roles.
- Education: Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field preferred.
- Technical Skills: Strong knowledge of supply chain and logistics, including inventory management and ERP systems such as Spire, Oracle, or SAGE300; advanced proficiency in MS Office (Outlook, Excel, PowerPoint, Word).
- Leadership & Soft Skills: Organized with strong attention to detail; excellent communication, planning, problem-solving, and results orientation; ability to thrive in a fast-paced team environment.
- Language: Fluency in English required; additional languages such as Punjabi, Hindi, or Urdu are an asset.

**Why Join Us**:

- Competitive Compensation: Offering earnings of $60,000-$65,000/annum. This full-time, permanent role complies with Employment Standards Act (ESA) minimums, ensuring stability and growth potential.
- Career Development: Gain access to training, mentorship, and opportunities to advance based on performance.
- Meaningful Work: Contribute to a company dedicated to cultural heritage and sustainability, with perks including employee discounts and on-site parking.
- Team Environment: Join a diverse, supportive team focused on collective success in a casual dress workplace.

Schedule
- Monday to Friday (9:00 AM - 5:30 PM), minimum 44 hours per week engagement, with weekends as needed.

Expected Start Date
- November 15, 2025

**Benefits**:

- Paid time off
- On-site parking
- Employee Discounts

ITN Food Corporation is an equal opportunity employer committed to diversity, equity, and inclusion.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Work Location: In person