Senior Manager, Airports

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Airport Services Management: Overseeing and managing the entire airport customer experience, including check-in, passenger processing, customer service, aircraft servicing, and ground handling;
• Compliance and Policy Adherence: includes overseeing ATW and BTW processes and procedures, maintaining regulatory compliance, upholding brand initiatives while prioritizing safety and procedures;
• Financial Oversight: Managing financial and budgetary aspects of airport operations, includes regional profit and loss analysis, continuous review for cost reductions, approval of purchase order and invoices;
• Remote Working and Station Support: working at stations to provide support as needed to address delays, staffing issues, irregular operations management, third party contract review, etc.;
• Monitoring and Reporting: Regularly monitoring airport services, compliance with policies and regulations, baggage services, and financial aspects to ensure smooth and efficient operations;
• Provides oversight for Safety Management and Quality Assurance as it pertains to airport operations;
• Leads, and directs the activities of local airport operations management team in support of safety, efficiency and exceptional customer service;
• Ensures the performance of all airport operations are in accordance with regulatory, Company and customer requirements;
• Ensures regulations for domestic & international operations are current and followed;
• Oversee performance of third party handling including contract negotiations;
• On-time performance of flights across the network;
• Collaborates with Training & Standards team with respect to airport SOPs and training programs and ensures front line employees complete departmental training within timelines;
• Assists with departmental labour relations including contract negotiations/interpretations, discipline, grievance hearings/arbitration;
• Provides input on performance analysis and planning from a airport operations perspective;
• Responsible for preparation and management of expense budgets within their scope, ensuring profitable operation;
• Conducts risk assessments, investigations and respond to HOIRs as required;
• Develops safety, operational and security audits, to be performed on a quarterly basis, thereby ensuring quality and compliance with all regulatory and Company policies;
• Develops and undertakes quality assurance audits as required to ensure key customer expectations are being met;
• Implement and maintain a continual improvement program across all areas of responsibility;
• Sets goals and monitors performance of front-line managers;
• Ensures the professional development and training of their people;
• Active member of the Emergency Response team;
• Other duties as required.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• Eight (8) years previous relevant experience;
• Four (4) years post secondary education;
• Strong knowledge of aviation regulations, security and s afety standards, and airport operating procedures;
• IATA diploma in Aviation Security, as asset;
• Proficient in Windows, Word and Excel;
• Ability to manage multiple priorities and deadlines;
• Proven ability to manage budgets, resources, and projects effectively in a dynamic and fast-paced environment;
• Experience managing a unionized workforce;
• Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with diverse stakeholders;
• Excellent leadership skills with the ability to coach, mentor, and motivate;
• Possesses a solid understanding of the business and customer environment;
• Experience with developing and implementing procedures;
• Must be willing to travel extensively;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.