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Patient Liaison
2 months ago
Patient Liaison (Permanent, Full-time)
Location: Edmonton, AB
Reporting to the Director, Pharmacy Services, based out of ARTA’s head office in Edmonton, the Patient Liaison will serve as an expert resource who provides direct support to ARTA members and the Member Services team by answering complex questions regarding the ARTA prescription plan pricing, policies, and programs.
The Patient Liaison will also collaborate with pharmacy staff in the performance of day-to-day dispensary operations and the performance of strategic member health programs and services offered by the pharmacy, delivering the highest quality service to ARTA members.
Life at ARTA:
The Alberta Retired Teachers’ Association (ARTA) is a vibrant organization made up of 31,000 retired educators and like-minded professionals and is served by an equally engaged team of staff. Created by teachers, we are an Alberta-based not-for-profit linked by a common purpose – to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement.
Our culture encourages our members and our employees to live an enhanced quality of life. As a Canadian Nonprofit Employer of Choice, office perks include a staff wellness program, generous time off, and professional learning opportunities. This culminates in a workplace where we can thrive together.
A rapidly growing organization, ARTA provides an environment where individual contribution is expected and teamwork is encouraged, and where our core values are of the utmost importance. If you have a strong passion for making a difference in people’s lives, are a creative team player, and enjoy building strong relationships with those around you, then we invite you to apply to join our exciting organization.
What you will do:
Member Services
- Provide expert advice and guidance on managing pharmacy related benefits in person, over the phone, or through secure communication channels.
- Advise on complex transitions to the ARTARx plan.
- Answer Member inquiries and determine coverage eligibility in areas such as prescription and over-the-counter drugs, diabetes supplies, and intra-joint injectables.
- Advise on maximum Allowable Cost (MAC), and Least Cost Alternatives (LCA) pricing policy.
- Work in direct collaboration with health care providers and patients to coordinate and review special authorization and conditional-lite (i.e., step therapy) prescription coverage requests.
- Coordinate with claims adjudication group to follow up on special authorization and/or coverage issues.
- Advise on MAC and or LCA exception requests.
- Support the navigation of coordination of benefits with Government Seniors Benefit Plans on high-cost medications, diabetes supplies. service.
- Support ARTA members with escalated prescription medication coverage issues, directly or indirectly through support of ARTA member services phone staff.
- Conduct review and analysis of high-cost drugs for inclusion on ARTA Drug Benefit List.
- Reporting and monitoring of ARTA prescription pricing policies to ARTA executive leadership group.
- Provide meaningful engagement with pharmacy customers to improve Member health.
- Provide support to the ARTA Director, Pharmacy Services.
Pharmacy
- Support the achievement of customer health goals and business growth with superior clinical service.
- Support professional practice at the fullest scope under Alberta legislation.
- Receive customer prescriptions orders, gather all necessary information, and complete relevant documentation.
- Coordinate and communicate delivery or pick up of prescription orders.
- Maintain accurate patient and drug information files.
- Collaborate with pharmacy team members in the dispensing operation of ARTARx in accordance with ACP’s Standards of Practice and Provincial legislation.
- Technical prescription checks on orders prepared by another regulated pharmacy technician or by unregulated pharmacy personnel.
- Ensure customer privacy in distribution of medications and provision of clinical services.
- Monitor and maintain prescription and over-the-counter inventory levels.
- Perform pharmacy services at ARTARx that met or exceed the Alberta College of Pharmacy (ACP) Standards of Practice.
What you will have:
- Registered pharmacy technician certification in good standing with the Alberta College of Pharmacy.
- Previous pharmacy experience in community or hospital pharmacy. Experience in a central fill, or mail-order pharmacy an asset.
- Strong interpersonal, decision-making, and leadership skills.
- Strong verbal and written communication skills.
- Excellent customer service skills and a strong sense of professionalism.
- Experience working with retired or senior population considered an asset.
- Superior organizational and problem-solving skills.
- Computer proficiency in KROLL Pharmacy Management Solution is essential.
- Previous experience with vial and/or pouch filling pharmacy automation an asset.
All ARTA and ARTARx employees are required to be fully immunized against COVID-19 as a condition of employment.
