Pharmacy Technician

4 weeks ago

Edmonton, Alberta, Canada Alberta Retired Teachers'​ Association (ARTA) Full time
Job Title: Pharmacy Technician - Patient Liaison

Reporting to the Director, Pharmacy Services, based out of ARTA's head office in Edmonton, the Patient Liaison will serve as an expert resource who provides direct support to ARTA members and the Member Services team by answering complex questions regarding the ARTA prescription plan pricing, policies, and programs.

Key Responsibilities:
  • Provide expert advice and guidance on managing pharmacy-related benefits in person, over the phone, or through secure communication channels.
  • Advise on maximum Allowable Cost (MAC) and Least Cost Alternatives (LCA) pricing policy.
  • Coordinate with claims adjudication group to follow up on special authorization and/or coverage issues.
  • Support the navigation of coordination of benefits with Government Seniors Benefit Plans on high-cost medications, diabetes supplies.
  • Support ARTA members with escalated prescription medication coverage issues, directly or indirectly through support of ARTA member services phone staff.
  • Conduct review and analysis of high-cost drugs for inclusion on ARTA Drug Benefit List.
  • Reporting and monitoring of ARTA prescription pricing policies to ARTA executive leadership group.
  • Provide meaningful engagement with pharmacy customers to improve Member health.
  • Provide support to the ARTA Director, Pharmacy Services.
Requirements:
  • Registered pharmacy technician certification in good standing with the Alberta College of Pharmacy.
  • Previous pharmacy experience in community or hospital pharmacy.
  • Experience in a central fill, or mail-order pharmacy an asset.
  • Experience working with retired or senior population considered an asset.
  • Computer proficiency in KROLL Pharmacy Management Solution is essential.
  • Previous experience with vial and/or pouch filling pharmacy automation an asset.

All ARTA and ARTARx employees are required to be fully immunized against COVID-19 as a condition of employment.

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