Pharmacy Technician

1 month ago

Edmonton, Alberta, Canada Alberta Retired Teachers'​ Association (ARTA) Full time
Job Title: Pharmacy Technician - Patient Liaison

At Alberta Retired Teachers' Association (ARTA), we are seeking a highly skilled Pharmacy Technician to join our team as a Patient Liaison. This is a full-time position based out of our head office in Edmonton.

About the Role:

The Patient Liaison will serve as an expert resource, providing direct support to ARTA members and the Member Services team by answering complex questions regarding the ARTA prescription plan pricing, policies, and programs.

The successful candidate will collaborate with pharmacy staff in the performance of day-to-day dispensary operations and the performance of strategic member health programs and services offered by the pharmacy, delivering the highest quality service to ARTA members.

Key Responsibilities:
  • Provide expert advice and guidance on managing pharmacy-related benefits in person, over the phone, or through secure communication channels.
  • Advise on maximum Allowable Cost (MAC) and Least Cost Alternatives (LCA) pricing policy.
  • Coordinate with claims adjudication group to follow up on special authorization and/or coverage issues.
  • Support the navigation of coordination of benefits with Government Seniors Benefit Plans on high-cost medications, diabetes supplies.
  • Support ARTA members with escalated prescription medication coverage issues, directly or indirectly through support of ARTA member services phone staff.
  • Conduct review and analysis of high-cost drugs for inclusion on ARTA Drug Benefit List.
  • Reporting and monitoring of ARTA prescription pricing policies to ARTA executive leadership group.
  • Provide meaningful engagement with pharmacy customers to improve Member health.
  • Provide support to the ARTA Director, Pharmacy Services.
Requirements:
  • Registered pharmacy technician certification in good standing with the Alberta College of Pharmacy.
  • Previous pharmacy experience in community or hospital pharmacy.
  • Experience in a central fill, or mail-order pharmacy an asset.
  • Experience working with retired or senior population considered an asset.
  • Computer proficiency in KROLL Pharmacy Management Solution is essential.
  • Previous experience with vial and/or pouch filling pharmacy automation an asset.
What We Offer:

As a Canadian Nonprofit Employer of Choice, we offer a staff wellness program, generous time off, and professional learning opportunities.

We are an Alberta-based not-for-profit linked by a common purpose – to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement.

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