Customer Service Agent

3 weeks ago

Calgary AB, Canada geoLOGIC systems Ltd. Full time

Term: Permanent Full Time, Hybrid Flexibility Application: accepted only through the geoLOGIC Careers Centre


is a trusted data, software and information solutions company committed to the Energy Industry. Every day we provide our global customers with market-leading data, software, platforms, analytics, education, news and insights that enable them to make vital decisions that drive growth and efficiency.
Based in Calgary with offices in London (UK) and Houston (US), we deliver data driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data, commodity pricing and A&D transaction data. 


We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we will transform the energy intelligence landscape.
You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists.
Provide technical support to our customers who need assistance with our oil and gas focused software and data products
• First point of contact for geoLOGIC customers, providing support via telephone, email and desktop sharing applications
• Accurately track all client interactions through SalesForce CRM platform
• Engage with multiple geoLOGIC teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data
Technical Onboarding
The onboarding involves a detailed curriculum of both collaborative and on-the-job training. Minimum of 2 years customer service experience
• SaaS/B2B Sales and Support experience is an asset
• Working knowledge of Microsoft Office product suite
• Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications)
• Oil and Gas Industry experience is an asset (particularly using geoLOGIC platforms)
Amazing customer service skills, customer support focus, and the drive to create a great experience
• An ability to understand and communicate with software users of varying technical ability
•

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