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Resident Experience and Engagement Manager
1 month ago
Why Deveraux At Deveraux, we're more than a rental developer. We're builders of community, connection, and opportunity. With over $2.5 billion in managed assets across Western Canada, we've been recognized as Platinum Status with Canada's Best Managed Companies for our innovation, growth, and commitment to creating thriving communities. We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a project's lifecycle, from conception to construction to long-term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute meaningfully at every step. Our developments are thoughtfully designed to be sustainable and forward-thinking, consistently exceeding national energy standards. But our impact goes beyond the buildings. We believe in giving back through donations, volunteerism, and mentorship, because responsible development includes supporting the communities around us. At Deveraux, our culture is rooted in accountability, integrity, excellence, and collaboration. We've created an inclusive environment where innovation is encouraged, and every voice is heard. With access to leadership, strong mentorship, and continuous development opportunities, this is more than a workplace. It is a place where you can grow, make a difference, and be part of something meaningful. The Opportunity Are you a creative powerhouse who loves bringing people together? Do you thrive on planning unforgettable experiences and making luxury living feel like home? At Deveraux Apartment Communities, we're not just about beautiful spaces, we're about vibrant communities and we're looking for a Resident Experience and Engagement Manager who's ready to turn everyday living into something extraordinary. If you're a natural connector, a detail-loving planner, and someone who believes in the magic of a well-hosted event, this is your chance to shine. Come help us build meaningful resident experiences across our portfolio of luxury rental properties Deveraux's new Resident Experience and Engagement Manager will lead the charge in designing, planning, and executing engaging events and initiatives that elevate resident satisfaction and foster a strong sense of community. This role blends creativity, strategy, and hands-on execution in a fast-paced, resident-focused environment. What we offer... Attractive compensation package that is competitive in the industry Comprehensive benefits program comprising life, long-term disability, and extended medical, dental, and vision coverage. Registered retirement savings plan (RRSP) with a matching Deveraux-funded deferred profit-sharing plan (DPSP) Transparent and rewarding workplace dedicated to supporting your professional development. What you bring... 4+ years of experience in event planning, hospitality, community engagement, or property management. Proven success in designing and executing events that drive participation and satisfaction. Strong project management and organizational skills. Excellent communication and interpersonal abilities. Ability to travel between properties as needed. Experience working with luxury brands or high-end clientele is a plus. Ability to work evenings and weekends as required, with offsetting flex time. You will... Event Strategy & Planning Develop and implement a portfolio-wide resident event and engagement strategy aligned with brand values and resident demographics. Create annual and seasonal event calendars tailored to each property's unique amenities and resident interests. Collaborate with property-based teams to identify engagement opportunities and ensure alignment with operational goals. Event Execution Lead the planning and execution of on-site, virtual events, and internal events. Manage event logistics, vendor relationships, budgets, and post-event evaluations. Ensure every event (external or internal) are inclusive, high-quality, and reflective of the luxury experience our brand represents. Resident Engagement & Communication Develop communication plans to promote events through email, social media, signage, and resident portals. Gather resident feedback and insights to continuously improve engagement strategies Build relationships with residents to foster a welcoming and connected community atmosphere. Cross-Functional Collaboration Partner with property management, leasing, and marketing teams to support resident retention and brand storytelling. Collaborate with on-site staff to ensure seamless event execution and community alignment. Present regular status updates, engagement metrics, and event performance insights to senior management. Cultivate partnerships with local businesses and organizations to enhance event offerings and community involvement. Collaborate with the Marketing and Leasing departments to optimize and manage the Deveraux Resident Reward Program, ensuring it aligns with resident interests and drives engagement. Additional Information You must be legally eligible to work in Canada (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a satisfactory Criminal Background Check. The Deveraux Group of Companies is an Equal Opportunity employer. We foster a diverse and inclusive workplace where individuals, regardless of disability, gender, sexual orientation, marital status, race, color, religion, age, nationality, or ethnic origin, have equitable access to opportunities for employment, professional opportunities and advancement. Our recruitment practices are merit-based, ensuring that every candidate is evaluated fairly based on their qualifications, skills, and potential to positively impact our team. Embracing diversity is integral to our organizational ethos, creating a culture where diverse perspectives contribute to our ongoing success and drive innovation. We kindly ask that applicants refrain from calling regarding job postings. All applications must be submitted online. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. DGOCRecruitment Job Type Full-time, Permanent Company Deveraux Group Of Companies Location Calgary, Alberta Opening Date
