Resident Engagement Worker and Program Coordinator

Reporting to the Resident Program Supervisor, the Resident Engagement Worker and Program Coordinator will support the programs and housing initiatives. Resident Engagement Worker and Program Coordinator will develop housing programs. The role of the Resident Engagement Worker and Program coordinator is to ensure the physical, emotional, social, and spiritual safety of residents and Resident Engagement Workers on-site work collaboratively with the Resident Engagement Team, Property Management, Street Level team and other agency internal departments; and encourage resident independence, community engagement and housing stability.

Position Type: Full time
Schedule: Tuesday - Saturday 2:30pm - 11pm
Reporting to: Housing Program Supervisor
Location: Calgary Downtown

**MAJOR DUTIES AND RESPONSIBILITIES**
- Provide support and assistance to Resident Engagement team and Front Desk staff of the 1010 Centre
- Develop and implement internal resident programming, work with other agencies to develop programming and group activities such as life skills that include culinary, hygiene, financial management, boundaries, and social community supports and planning for seasonal events, etc.
- Support clients with Resident Care Plans
- Ensure that the development and implementation of service plans are consistent with program goals and of maximum benefit to residents and help Resident Engagement workers to assist residents with developing life skills - cooking, cleaning, good hygiene, etc.
- Support a working relationship between the residents, Resident Engagement Team, Property Management, and other internal departments or external community supports as needed.
- Knowledge of pertinent policies, standards and procedures and adhere to same. Takes immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports
- Support a dedicated team by providing clear and consistent support and promoting the team’s success through orientation, mentoring and guidance, and performance management
- Oversee practicum student and summer internship placements in the Resident Program
- Develop and encourage resident's in community engagement initiatives
- Advocate for needed services and assist residents in meeting the obligations of residency
- Maintain a minimum caseload of residents
- Other duties as required

**MINIMUM QUALIFICATION AND EXPERIENCE**
- Degree/Diploma in Human Services field or in process of attaining, or related work experience
- Understanding of homelessness and desire to work with marginalized individuals
- A passion to be part of ending homelessness in Alberta
- Volunteer management experience considered an asset
- Program development experience is an asset
- Strong communication skills and ability to work within a collaborative team environment
- Strong administrative and computer skills
- Conflict resolution skills and ability to manage staff performance and crisis situations
- A passion for developing community and being a part of ending homelessness in Alberta

**WORKING CONDITIONS**
- This is a full time position and requires some amount of flexibility
- Fast paced and demanding work environment
- The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests
- Moderate to extreme mental effort required to respond to highly intense situations, and emotionally disturbing incidents involving clients (medical distress, death).

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

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