Senior Office Specialist

2 weeks ago

Toronto ON, Canada Rogers Communications Full time

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.


Working with the Operations team, the Process Improvement Specialist understands and applies process improvement, re-engineering methodologies, and best practice principles to design and implement process modernization and improvements to systems design and customer service delivery to enhance the customer experience for Roger's Bank customers.


The role is accountable for identifying and implementing methods to measure, evaluate, and identify process improvements relating to: Systems Processing, Customer Servicing, Operational Reporting, Operational Risk, Problem Identification and Resolution, Vendor Management including Vendor Performance. Assists with analysis, evaluation, and development of recommendations for system and process improvements and optimization.
Coordinate and manage analysis, evaluations and quality assessments for proper implementation of programs, systems specifications, and quality standards. Establish performance measures, monitor and analyze performance metrics to identify and implement performance based improvements.
Assist in the development of business models that will be used for budgeting, forecasting, trend analysis, and to identify new revenue or cost reduction opportunities. Production of dashboards for management and executive consumption for operations performance and trending against business goals. Director of Operations in conducting User Access reviews for key Banking Systems.
Shares in the responsibility for development, analysis and monitoring key production reporting, systems performance, inventory levels, and service levels of key outsourced partners.
Ability to communicate effectively with technical and business user groups to determine current capabilities and what is needed to meet future business objectives.
University under-graduate degree or college diploma.
Experience in process analysis and re-engineering. Strong analytical skills, problem solving skills, with a data orientated mindset.
Knowledge of analytics and reporting software tools is preferred (e.g. SQL, PowerBI etc.)
Strong financial acumen including budgeting, forecasting and financial analysis.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Posting Category/Function: Banking & Operations
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Posting Notes: Rogers Bank



Pension plan & Employee stock options
· available for full-time and part-time permanent employees, some restrictions apply

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